OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
161 ratings and 68 comments received in the last 90 days.
10 June 2022
It was all very smooth. Although it was six months from order to delivery Stephen kindly allocated my car to a "spare" production slot the dealership had, this meant that I got my i4 much quicker that most.
07 June 2022
just brilliant in every way
06 June 2022
The team at BMW Hungerford were professional and helpful.
05 June 2022
Obviously that supply chain situation is difficult for all concerned and less than perfect. That said Stephen did everything possible to manage the situation and ultimately deliver a car we are delighted with.
26 May 2022
The team at Dick Lovett Hungerford continues to provide Trusted excellent service and make it easy to complete business
24 May 2022
Comprehensive discussions and accommodation of requirements and changes to specifications met. Always kept informed of delivery schedule and smooth handover.
20 May 2022
Good, knowledgeable, friendly and helpful service from all the staff involved
14 May 2022
Great customer service provided by Matt Lovelock
10 May 2022
Great team with details handover.
14 June 2022
Always kept well informed of progress and completion times. No shocks!
14 June 2022
All aspects of the service were dealt with very professionally
09 June 2022
Competent, helpful, friendly
03 June 2022
Option of replacement car or pick-up
01 June 2022
Kept fully informed on servicing requirements and the video by the mechanic was excellent (far bettter than my other car a Mercedes)
31 May 2022
Very friendly knowledgeable staff, nothing is too much trouble.
28 May 2022
Car is now okay and staff at Hungerford were very helpful.
27 May 2022
the way theytook my keys and gave them back was very professional
27 May 2022
It's standards I would expect from BMW
27 May 2022
Dick Lovett have always given the best customer service I have ever experienced anywhere - keep the good work up.
10 June 2022
Salesman was very helpful