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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
280 ratings and 158 comments received in the last 90 days.
04 April 2024
I could not fault the service which I received from Stephen Radway and his colleagues.
04 April 2024
Would be 5 stars but the car arrived 3 months later than promised
29 March 2024
Excellent service at the centre, but had to wait a long time for delivery from Germany.
25 March 2024
Very good experience. Looked after by Louise.
25 March 2024
I worked with Duncan Taylor as my main POC, Duncan kept me updated throughout the entire process either by phone or mail. Duncan made this experience seamless.
24 March 2024
It has been a delight dealing with the team down at Hungerford. Everyone I came into contact with there (especially Matthew the sales executive) have been a delight to deal with from a customer perspective.
21 March 2024
Professional and exclusive support from day 1.! I could not fault any of the dealerships involvement in the purchase and hand over. Exceptional service from an exceptional dealership in every way.
11 March 2024
Dick Lovett Hungerford are the dealership to go to for exemplary customer service.
10 March 2024
Very satisfied.
09 March 2024
Explained everything clear and listened to all my needs, kept me updated right up to the collection.
07 March 2024
Great service, friendly and helpful staff
07 March 2024
The car arrived promptly, is a really lovely drive and staff really helpful
06 March 2024
Perfect Handover
05 March 2024
The sales executive (Stephen Radway) worked hard for us and did a lot of running around.
04 March 2024
Great sales advisor as always and delivery of car was very straightforward.
01 March 2024
The centre was under reconstruction so was in a temporary location. Everything went smoothly on the day.
28 February 2024
friendly,welcoming and lovely environment
26 February 2024
As above
07 February 2024
The team at Hungerford are a pleasure doing business with, I wouldn't go anywhere else. They make the experience enjoyable and listen to your needs.
10 April 2024
Full information and efficient and pleasant service
10 April 2024
Work completed in good time and I was kept fully and promptly informed.
10 April 2024
Ok overall, but not impressed with loan vehicle. Could do with a clean and stop/start not working very well.
10 April 2024
Nothing to add as long as I get this level of service I will always use them
09 April 2024
Listened , supported, did what said with humility
08 April 2024
Excellent service
07 April 2024
Fantastic Tom was particularly helpful.
03 April 2024
As always, a pleasure to work with the helpful staff at Dick Lovett's
03 April 2024
Little frustrating that work had to be rebooked for another occasion due to stock availability, although no fault of the local team.
03 April 2024
The lady who served me and the receptionist where both very professional and I was well looked after
03 April 2024
Keeping us informed of cost and collection and delivery times.
03 April 2024
Great service
03 April 2024
Prompt and efficient service.
03 April 2024
Service was good . Phone calls during the day to keep us informed as to what was happening etc Would like an update on what information Tom has regarding the S O S system which failed soon after you replaced it last service.(only a matter of days! )
01 April 2024
Professional and friendly team with work done on time.
01 April 2024
Customer service from the advisor was exceptional.
31 March 2024
Completely satisfied
31 March 2024
Friendly professional and convenient
29 March 2024
Efficient and professional team, all work done as agreed.
29 March 2024
Without my knowledge the Dash Cam and Rear Camera were disconnected - not good for driver records in an emergency.
28 March 2024
No dramas and was aware of the impending appointment and had courtesy car which was welcome as had lunch out that day
28 March 2024
Never fail to impress. Hungerford BMW are outstanding. Excellent communication and always a smart, informed and happy member of staft to deal with.
28 March 2024
Was very happy about my experience. See previous answer for mre detail.
26 March 2024
Because our problem was dealt with straight away with no hassle, no sharp intake of breath and nothing was too much trouble....very happy customer !!
26 March 2024
The team were fantastic in making it possible to have the car serviced at short notice and were very efficient in finding solutions to questions I had.
26 March 2024
Surpassed y expectations. In need of somewhere to work I was pointed in the direction of the temporary showroom. The receptiveness of the staff and the willingness to help was truly memorable
26 March 2024
Tom was extremely proactive at keeping me up to date on progress and the challenges of authorisation from my lease provider. Once approved he got the work sorted quickly and vehicle ready for collection.
25 March 2024
No problems at all
25 March 2024
Kept me informed of what was happening at all times, answered my questions and returned my car beautifully clean, what I would describe as no hassle service.
25 March 2024
Found out some fishy tactics to force customer to carry out some work. How on earth in less than 2 minutes, I get call from lady whom I handed my keys says that "Brake fluid level is very low and to top it up cost is around £125."
25 March 2024
TOM was an attentive, informed, patient rep for BMW and provided both assurance and explanation of wehat was going to happen to my car and when>
24 March 2024
As usual all aspects were good
24 March 2024
job completed
24 March 2024
Second to nonr customer service
24 March 2024
Everyone there was friendly, helpful and the customer services were good. This visit was for a BMW recall so I wasn't given a bill.
21 March 2024
Tom was very helpful and friendly
21 March 2024
All completed as promised and car also cleaned. Service was quite expensive though which was the only negative thing.
21 March 2024
Friendly helpful staff.
19 March 2024
Great service from Vonda and the team at BMW Hungerford, they went above and beyond and sorted out all my issues.
19 March 2024
Excellent service. Polite staff.
19 March 2024
See above. Vonda was excellent. Car came back in the timescale promised.
19 March 2024
Works undertaken all very good but having to bring the car back to fix the radio and central locking that are still not working.
18 March 2024
Easy to book the service and courtesy car and the BMW was fixed and ready on time.
18 March 2024
Great customer service
16 March 2024
Always do a great job
15 March 2024
Excellent customer service
15 March 2024
Extremely satisfied with all aspects of customer service, from receptionist, service department etc.
14 March 2024
As above, all the staff I came into contact with were friendly and professional in their approach.
14 March 2024
Good service.
13 March 2024
Vonda was brilliant in her service she provided to and and also Sarah at reception was amazing. They both remembered my name from the phone without having to introduce myself. I felt very welcomed there.
13 March 2024
Excellent service from Dick Lovett Hungerford.
13 March 2024
Everything went smoothly and I was contacted by the service team regularly and kept up to date
13 March 2024
As Above
13 March 2024
Just helpful people making it eady
13 March 2024
Overall v good service. They advised us that rear brake pads needed to be changed but could not do it on the same day. We have had to arrange another appointment.
13 March 2024
Average - I had to chase and they didnt fix the other issues
11 March 2024
Time will tell as it was a ongoing problem
11 March 2024
Service adviser was excellent
10 March 2024
Very polite and knowledgeable team.
10 March 2024
Prompt service whilst i wait
10 March 2024
My car was collected Serviced, MOT exam carried out and returned to me Spick and Span.
10 March 2024
Perfect Service and Personal Touch
10 March 2024
I have been using Dick Lovett since 2016 since I was using my E60 and now F39. The dealer has been trustworthy and recommended.
09 March 2024
Prompt good communication & cost as per quotation.
09 March 2024
They came and picked up my truck. It had the recall done. It was delivered back to my home. It had been cleaned and validated overall very satisfied.
09 March 2024
Very easy organisation, good communication and very friendly service. Vonda (I hope that's the right name ??) was amazing walking me through everything
07 March 2024
My car was repaired very quickly.
07 March 2024
Tom just joining the team was very professional and a great asset to the Hungerford branch
07 March 2024
As always, very good service from Dick Lovett Hungerford.
07 March 2024
Nothing really stood out- as was expected- could do with a better waiting area -I know you are having a refit soon
06 March 2024
Because I was completely satisfied
06 March 2024
We were booked in at 09.15 work did not commence until 9.45
04 March 2024
Vonda was very helpful and explained everything - well looked after
04 March 2024
No issues, car washed, hot drink offered
04 March 2024
Tom is always an ace...all attentive and helpful As is Sarah at Reception
04 March 2024
Fair only as there was no water to have a cup of tea whilst waiting and no toilets.
04 March 2024
The experience was exactly how it should be, thank you.
03 March 2024
No problem with the service
03 March 2024
Whole process from booking to collection was easy and trouble free.
01 March 2024
Because I believe in it
01 March 2024
Vonda was brilliant in dealing promptly with an engine fault and understanding that this shouldn't have happened so shortly after the expiry of the warranty. She accordingly obtained authorisation from BMW to have the fault fixed at BMW's expense.
29 February 2024
Dick Lovett Hungerford are very friendly and treat and respect you as an individual person however challenging the situation may be at times. They always strive to find a solution for you.
28 February 2024
I think I've explained fully in my previous answer to question 1 but in addition it is so good to see the whole BMW/Mini dealership is undergoing building changes to the whole site which hopefully will make parking much easier.
28 February 2024
The dealer customer service provided by Dick Lovett in Hungerford was hit or miss I regret to say - I want to be positive and fair - there were too many errors for such a huge dealership - too long to list even the opening times on the website wrong
28 February 2024
Great service no issues and car always returned in lovely condition
28 February 2024
Very satisfied, I couldn't get a fast track slot on the day but they made a note that I was going to wait for the work to be done and to get it ready as soon as possible as it was just a brake fluid change
27 February 2024
Superb service
27 February 2024
Service was excellent
27 February 2024
There were several items to be dealt with - all were sorted out by Vonda Osbourne at Reception and BMW engineers.
27 February 2024
Very accomodating in terms of sorting a courtesty vehicle and the work completed was done to a very good standard. Much better than other BMW dealers I have visited
26 February 2024
They did exactly what was expected at a very timely fashion. They knew I was waiting for the car and therefore gave it a quick turnaround.
26 February 2024
Very
26 February 2024
I left my car early morning and explained that my wife was unwell and could they please accelerate the work required. I believe that my car was not looked at until after 1pm.
25 February 2024
They did what they said they were going to do, plus the experience was a very pleasant one.
24 February 2024
Excellent service provided. However service costs are very expensive
24 February 2024
Due to the warranty process and systems not showing my policy, it took 3 days before any work was carried out on my car. This led to me being without my car for 8 days. Plus the issue mentioned with the alignment not being correct.
22 February 2024
See previous answer
22 February 2024
Superb service
22 February 2024
Always very helpful
22 February 2024
Process was smooth, app booking was convenient, kept informed.
22 February 2024
absolutely brilliant if the transaction had materialised as confirmed. At the last minute, BMW put a Delivery Stop on the vehicle (safety?) but as yet, I do not know the details of what or how long before I get the vehicle. A little frustrating
22 February 2024
Very satisfied
08 February 2024
Did exactly what I would expect from a premier brand.
06 February 2024
Took 10 days when should have been 4 to fix, still unclear what fault was, initially passed around between road side assistance and dealership, car was returned not cleaned.
29 January 2024
Everything went very smoothly and only carried out the work that was absolutely necessary
29 January 2024
Reception and Service booking staff very efficient, knowledgeable and cheerful. Weather did not allow for car to be washed but it was vacuumed inside
28 January 2024
The service personnel are polite efficient and knowledgeable
28 January 2024
I booked an appointment for 10 - two days before I was asked to come in early - no problem but it was 8:15 which led to some complicated shuffling of arrangements
28 January 2024
Well looked after and kept informed.
28 January 2024
See above. Expensive and sometimes unreliable booking.
28 January 2024
Flexible with my appointment and car ready on time
28 January 2024
Not a prompt service.!!!
27 January 2024
Attentive, friendly and always provide a great service. and gave the car a good clean for me. Very satisfied.
27 January 2024
See above. Car wash out of use again.
27 January 2024
Love the Dealer hate the car!
27 January 2024
Service was easily booked through the site and the drop off and pickup was easy. Only issue was never received the email that you said I would regarding the service.
27 January 2024
Everyone can always do better but your staff are very good at what they do
27 January 2024
Always a first class service from Dick Lovett Hungerford. Really want to try another car brand just for a change, but can't take the change with the service side of things. So unless DL Hungerford start selling other brands, I'll have to stick to BMW
27 January 2024
As above
26 January 2024
As above. Wouldn't answer questions I asked. Wouldn't return calls or email me information as I asked for.
25 January 2024
Whilst I have no real complaints about the front desk service I received, to bring the car in twice only to find out after the second visit that a replacement part wasn't needed and it was just a technical/software reset that was required, was quite
23 January 2024
Car was not cleaned because there was flooding in the wash area. Your engineer did suggest I come back the next day but I had other things planned.
23 January 2024
Friendly, efficient service. All staff are very pleasant. Being given an i4 as a loan car was very helpful to assess whether I liked the experience of driving an electric car as I'd never driven one before. It was a very impressive car.
22 January 2024
See below. No complementary car wash.
21 January 2024
Couldn't find a fault but auto dipping still not working
21 January 2024
Job done, on time. Added bonus - car cleaned despite freezing weather and warning that they might not be able to wash it. Thanks
21 January 2024
Dick Lovett Hungerford always deliver every time !! Great customer service, friendly, efficient, helpful. Right first time. I've used several BMW dealerships and I wouldn't go anywhere else now. This dealership is a credit to the BMW brand !!
21 January 2024
Friendly and efficient
21 January 2024
Very easy just drop off and pick up.
18 January 2024
Service was below expections. 1. Cost 2. Ad blue not topped up. I expect this at the cost paid! 3. No service video provided.
18 January 2024
See above
17 January 2024
As per my previous answer
17 January 2024
See above, but overall pretty good.
17 January 2024
great customer feedback and everything was in good order
17 January 2024
There is no proper waiting area, it is too small space for a BMW service centre.
17 January 2024
Excellent reporting
17 January 2024
No issues, from start to finish it was all as promised
17 January 2024
Very friendly and professional nothing is ever too much trouble for them to take a look at Can not rate them high enough absolutely outstanding service
04 April 2024
Very pleased with the Hungerford Centre, very helpful