OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
171 ratings and 95 comments received in the last 90 days.
19 June 2025
Loved seeing my car presented to me with the red bow, which was a lovely touch. Although there were a couple of issues with scratches on the car, which was disappointing given the newness, Alex and Mike dealt with this swiftly.
19 June 2025
Just bought my first BMW from Dick Lovett Hungerford and Alex was amazing! Patient, friendly, and always kept in touch. He understood my needs and budget and made the whole process smooth and stress-free. Highly recommend Alex to anyone!
10 June 2025
Excellent expereince at Dick Lovett in Hungerford. Stephen, in particular, was knowledgable, and kept me informed at all times. Andrew was able to help find the best price for the spec and model. Handover was seamless.
07 June 2025
Overall very good. Some minor issues regarding information provision towards the final date.
25 April 2025
Generally very good. Curtis was my sales person at BMW Hungerford and he was very genuinely helpful, and I felt he went out of his way to assist.
09 July 2025
Everything was really smooth and lovely people to deal with. Kept me informed. Highlight for me was the courtesy car. Loved that thing.
09 July 2025
Very but bearing in mind the cost of the tyre perhaps they could have washed the car whilst it was with them
09 July 2025
While I am sure their diagnosis of faults and warning signs is accurate technically, recent dire warnings about front and back suspension indicating immediate remedial work were not supported by two other garages.
09 July 2025
Pick up bring back is great nice and friendly staff
09 July 2025
Great service from the dealer.
08 July 2025
Great service
06 July 2025
Completely satisfied.
06 July 2025
See above
05 July 2025
Interaction with customer is a big plus for both parties. Nice and appreciated to feel valued and involved. Great respect and understanding.
04 July 2025
My car was repaired under warranty, so no cost to me and the issue was rectified. Tom was courteous throughout the entire experience, and I will definitely be returning for all my future needs.
09 July 2025
I STILL NEED MORE TRAINING ON THE FEATURES. (TIM BRIGGS HAS SAID I CAN DROP IN & HE WILL GO OVER THE INFORMATION AGAIN) - VERY GOOD SALES MAN