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ABOUT Dick Lovett Hungerford

About this dealership, what we look like and what we do

Meet the team

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Chris Taylor

Head of Business

Andy Wren

General Sales Manager

Andrew Barker

Sales Manager

Chris Wardley

Retail Manager

Jamie Williamson

Parts Manager

Charlotte Podger

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

You only cleaned half the roof

Service

I brought my car in for it's first service and waited while it was completed. It was very efficient and I made use of the wifi, using my laptop while I waited.

Service

Excellent staff, made comfortable whilst waiting, not kept any longer than time stated it would take

Service

Service was completed as promised and on time

Service

Still waiting for costs to be sent to me regarding repairs required for my car

Service

Car was completed on time and returned clean and all work was thoruoghly explained.

Service

Excellent customer service - attentive, friendly staff.

Service

Did have a slight issue but this was very speedily resolved. And device is always very courteous.

Service

The staff, from technicians to service advisors are always courteous polite and well mannered. Dick Lovett provide a good example of a business model for the retail and service sector. Thank you.

Service

Work done and finished on time.

Service

They were really responsive, collected the car from my Business, which was fantastic. Chris the GM is very responsive, and delivers the experience expected from the brand

Service

Car returned in with no issues regarding the service and in clean condition.Drivers seat, steering wheel and mirror required repositioning back to suit me.E-mail service report could not be understood due to loud background noise.

Service

My BMW was on a recall. I arrived just after 0800hrs and was throughly disappointed by the attitude of the DL representative checking my car in.Not enough characters to explain my disgust.

Service

Very friendly and courteous staff

Service

Good service

Service

I could not get through to central service bookings.Not very BMW.After 3 attempts I phoned hungerford and all was ok.

Service

Excellent customer service, helpful and friendly staff who completed their work within a timely manner.

Service

No complaints at all - easy to book the service, easy to get a replacement car for the day. It was quick for me to sort out when I arrived and quick on pickup

Service

Friendly professional service.

Service

I was surprised to hear when I arrived for the service that there was some sort of recall check required which would add to the time reqiired

Service

Car serviced and cleaned as expected

Service

Efficient, with good communications.

Service

First class service from all the team

Service

FINISHED ON TIME AND GOOD STAFF

Service

I got exactly what I was expecting!

Service

Looked after very well

Service

took a little longer than I expected. I was however well looked after.

Service

Always a pleasure to deal with.

Service

Excellent Service

Service

Well received at showroom by courteous, efficient staff. Well supported by the staff at BMW Hungerford throughout purchase and follow up service.

Service

Quick, good communication, good facilities whilst waiting and a clean car at the end

Service

Efficient and courteous

Service

As above. They couldn’t be more helpful and efficient

Service

Service was completed in the time stated and was returned washed and cleaned inside. Staff very polite, friendly and helpful.

Service

General efficiency.Slight wait to pick up car which had been ready for some time.

Service

Because the car was fixed and I wasn't inconvenienced at all and I was made to feel important.

Service

Efficient and friendly and good standard clean!

Service

Great service and pleasant staff

Service

They always go the extra mile to ensure that the customer is totally satisfied with the service they provide

Service

They did what they said they would do

Service

I had a service inclusive package. Was horrified to find the next service was set by you for 53000 when I brought it in for the last service November 2017.Why oh why was it set over the service limit.....meaning I had to pay??Not happy

Service

Excellent service, confident, well presented - Great communication

Service

Excellent quality service and all staff were friendly and helpful

Service

See above comment also Charli who was my contact was knowledgeable, great to interact with and efficient. I would be delighted to buy a car from this lady

Service

The two ladies on reception on the day I went in were terrific. Friendly, chatty and made me feel welcomed! Hats off to the lovely ladies.

Service

As ever they do what they say they are going to do in the time period they say it will take. On this occasion the YAW Sensor fitted last year was being replaced under warranty.

Service

Incomplete. I need my car back. It’s 3 weeks today when it went to the garage

Service

Because it's local; and the staff are friendly and genuine across the board.

Service

The service was carried out at a reasonable price and was returned cleaned

Service

Efficient friendly and thorough service

Service

There is nothing to fault, i am completely satisfied with the work carried out.

Service

Friendly informative and helpful service

Service

The whole set up was outstanding

Service

Staff always helpful and the car comes back slick and span.

Service

Very professional service

Service

Very friendly yet professional service and did exactly what I wanted

Service

Dick Lovett (Hungerford) were excellent as always, it was just that my vehicle had a recall outstanding (not advised by BMW) that took four hours to repair. BMW called it 'quality enhancement' even though it could have ruined the engine!

Service

I booked on line to wait for the car but upon arrival the service team expected the car all day. I hung around in the town for almost 2 hours without a call to say it was ready then went back it was sat waiting

Service

All work done as expected and in advance of estimates finish.

Service

Car was returned with engine warning light on due to a hose being left disconnected. Poor quality checking.

Service

Superb customer service, and very impressive response considering I had no appointment and just called in with the hope that they may be able to help. Beyond my expectations. My sincere thanks to John Walsh who went the extra mile in every way

Service

Car was booked in as scheduled with quiet efficiency and I was updated as to progress while I waited.

Service

The same reasons as in Question 1

Service

Prompt service and very courteous and also they manged to have my car serviced in the time frame needed

Service

I would have given 5 stars as the service is top quality. But on this occasion a few days after I noticed body work damage that could have only come from when it was in for end of warranty/MOT. Contacted Dick Lovett who are planning to get repaired.

Service

Couldn’t do enough for me.

Service

I would have been completely satisfied But for a couple of issues that were eventually sorted out

Service

Having booked in an automatic I didnt expect the courtesy car to be manual. I did not enjoy it albeit a very nice car.

Service

My car was serviced, the car my wife has was checked for a funny smoke smell, my car was cleaned and given back..

Service

Very good reception/booking. Direct access to service staff during service (no call centre etc). Service completed efficiently and on time. Very personable staff.

Service

Good people, no complaints

Service

See answer No 1 and 30 minute wait for loan car, as previous user had not returned it, no one bothered to explain that, which would have made it understandable.

Service

Couldn’t fault them

Service

Done on time as requested.

Service

Started and finished on time with no problems.

Service

Well looked after with work done on time/as expected

Service

Courtesy and delivering on promises

Service

The best service experience I have had anywhere.

Service

as above. The car was with you for the 1st birthday valet. It was not a good valet.

Service

First rate service

Service

Alex Hynes was very helpful and prompt in dealing with my car

Service

Welcoming place & professional

Service

I could not fault the attention in any way.

Service

They look after us.

Service

Very efficient but didn’t wash the car.

Service

They did everything they said they would

Service

Service carried out in usual professional manner and the car clean is always appreciated!!

Service

As above

Service

Polite efficient effective

Service

I was expecting to have to pay for engine coolant, I've never had a coolant warning light come on. I went in to get it topped up, instead they took the car in, refilled the tank, checked if there was a leek and cleaned the car. amazing service

Service

Service was good, but something that was asked to be done was not done well

Service

The work was as I expected. Nothing to fault, as it should be.

Service

The rating would have been five stars, but the valet service never seems to include the boot!

Service

I had 5 alarm lights up at random intervals and sporadic power reduction from engine with light application of brakes. I was offered a first available appointment for diagnosis in 2.5 weeks which is not very good. Car eventually fixed OK.

Service

Very satisfied and even sorted out a noise problem on the steering of the car.

Service

Dick Lovett service is exceptional. All the service team have always been excellent. The way they dealt with the fault above saved me as a customer. I need to single out Paul Seaborn who went above and beyond and deserves great credit.

Service

Work completed promptly

Service

Took slightly longer than suggested when car booked in. 1.5 hours vs 45 minutes. Not a real problem.

Service

Very easy to book the vehicle in for the work to be carried out. Kept up to date on progress and vehicle retuned on time and valeted.

Service

I dropped off my car in the morning, to a well spoken, smartly dressed, young man (Oliver, I believe). In next to no time I found myself on my way to work in a courtesy car and later that afternoon I received a text letting me know the car was ready.

Service

They did what I needed in an efficient professional manner.

Service

Nothing to complain about

Service

Knowledgeable and good service

Service

Staff here are always friendly and helpful, my car always come back sparkling and I feel I am paying a fair price.

Service

Everything completed ref servicing, unfortunately a squeak couldn't be located which is still present.

Service

Because I am a very satisfied customer

Service

The service was very good and extremely quick. The staff were extremely friendly and helpful and all the work was well done except resolving wind noise when the sun roof is closed. The car is in today to try and resolve this irritating problem.

Service

I have no issue with service from Dick Lovett

Service

Tristan Henry!

Service

Efficient. Polite. did wjhat they said. Just took a bit too long to get the warranty part in stock. Ordered in April and I had to chase them in July as they had not contacted me. Turns out it had arrived then been sent back. Something is wrong with t

Service

Dick Lovett are the best dealer I have used in 45 years of motoring.

Service

Very friendly and professional team

Sales

Apart from an error on the Registration plates, everything else was fine. To be fair the error was corrected immediately and caused no problem.

Sales

The salesman Tom Doyle was really excellent. The last thing I wanted was a pushy type, having had that experience at other dealerships. Instead, Tom was very personable, polite, informative, efficient and likeable. It was also not a vast site.

Sales

Paul is a credit to Dick Lovett always on point, supportive, follows up, provided sound advice and makes you feel at ease with no pressure approach. Knows his products and how to look after his customers.

Sales

All done as agreed on time

Sales

Friendly atmosphere in the centre

Sales

Great communication

Sales

No one is perfect - but it came extremely close - good service great car

Sales

Most helpful at all stages,very courteous,kept us informed,excellent handover.

Sales

We were kept informed on progress and the car was ready when needed. Although there is a lot of bumpf to get through when changing cars it was done efficiently.