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ABOUT Dick Lovett Hungerford

About this dealership, what we look like and what we do

Meet the team

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Chris Taylor

Head of Business

Andy Wren

General Sales Manager

Andrew Barker

Sales Manager

Chris Wardley

Retail Manager

Jamie Williamson

Parts Manager

Charlotte Podger

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

First rate service

Service

Alex Hynes was very helpful and prompt in dealing with my car

Service

Welcoming place & professional

Service

I could not fault the attention in any way.

Service

They look after us.

Service

Very efficient but didn’t wash the car.

Service

Service carried out in usual professional manner and the car clean is always appreciated!!

Service

As above

Service

They did everything they said they would

Service

Service was good, but something that was asked to be done was not done well

Service

I was expecting to have to pay for engine coolant, I've never had a coolant warning light come on. I went in to get it topped up, instead they took the car in, refilled the tank, checked if there was a leek and cleaned the car. amazing service

Service

The rating would have been five stars, but the valet service never seems to include the boot!

Service

The work was as I expected. Nothing to fault, as it should be.

Service

Polite efficient effective

Service

I had 5 alarm lights up at random intervals and sporadic power reduction from engine with light application of brakes. I was offered a first available appointment for diagnosis in 2.5 weeks which is not very good. Car eventually fixed OK.

Service

Dick Lovett service is exceptional. All the service team have always been excellent. The way they dealt with the fault above saved me as a customer. I need to single out Paul Seaborn who went above and beyond and deserves great credit.

Service

Very satisfied and even sorted out a noise problem on the steering of the car.

Service

Work completed promptly

Service

I dropped off my car in the morning, to a well spoken, smartly dressed, young man (Oliver, I believe). In next to no time I found myself on my way to work in a courtesy car and later that afternoon I received a text letting me know the car was ready.

Service

Very easy to book the vehicle in for the work to be carried out. Kept up to date on progress and vehicle retuned on time and valeted.

Service

Took slightly longer than suggested when car booked in. 1.5 hours vs 45 minutes. Not a real problem.

Service

They did what I needed in an efficient professional manner.

Service

Nothing to complain about

Service

Knowledgeable and good service

Service

Staff here are always friendly and helpful, my car always come back sparkling and I feel I am paying a fair price.

Service

Because I am a very satisfied customer

Service

Everything completed ref servicing, unfortunately a squeak couldn't be located which is still present.

Service

I have no issue with service from Dick Lovett

Service

The service was very good and extremely quick. The staff were extremely friendly and helpful and all the work was well done except resolving wind noise when the sun roof is closed. The car is in today to try and resolve this irritating problem.

Service

Tristan Henry!

Service

Efficient. Polite. did wjhat they said. Just took a bit too long to get the warranty part in stock. Ordered in April and I had to chase them in July as they had not contacted me. Turns out it had arrived then been sent back. Something is wrong with t

Service

Dick Lovett are the best dealer I have used in 45 years of motoring.

Service

As above very well looked after

Service

Excellent customer service from Leon McKinlay, really spot on. Excellent comms with SMS reminders etc. I was promised a video of the vehicle health check, which didn't happen. Door sills were left really dirty on handover -- an annoying detail.

Service

Always good customer service and very helpful

Service

Pick up and return is good for me Friendly people on phone if I have any queries

Service

They are very good and very competitive on pricing.

Service

Superb service .A pleasure to go there. Courteous and efficient .

Service

Your staff did everything to help with my issues

Service

Very helpful even took pictures from my tyres insurance

Service

The best service and communication is always spot on from the team

Service

Great staff who delivered on promises

Service

Ever since I purchased a BMW over 11 years ago I have always used Dick Lovett [Hungerford] Ltd., as I have always received excellent service and never been disappointed.

Service

Great service centre

Service

Excellent service

Service

They did what they promised to do at the time promised.

Service

Clear communication and friendly staff

Service

No problems and a seamless experience.

Service

friendly and no hassle. good opening hours

Service

Every thing explained and service contract worked well.Coudn't give completely satisfied because the standard the car was cleaned to was very poor.

Service

Friendly and efficient staff and sorted my issues

Service

Excellent service from all staff, particularly Paul Dole, who has always been professional and very helpful with this and previous purchases.

Sales

They did what they said they would which happened to mirror what I wanted

Sales

People: Tom Doyle, Andrew Barker, reception. Everyone made us feel welcome. My car was delivered on time and all that was promised was delivered.