Alex Hynes was very helpful and prompt in dealing with my car
Welcoming place & professional
I could not fault the attention in any way.
Very efficient but didnt wash the car.
Service carried out in usual professional manner and the car clean is always appreciated!!
They did everything they said they would
Service was good, but something that was asked to be done was not done well
I was expecting to have to pay for engine coolant, I've never had a coolant warning light come on. I went in to get it topped up, instead they took the car in, refilled the tank, checked if there was a leek and cleaned the car. amazing service
The rating would have been five stars, but the valet service never seems to include the boot!
The work was as I expected. Nothing to fault, as it should be.
Polite efficient effective
I had 5 alarm lights up at random intervals and sporadic power reduction from engine with light application of brakes. I was offered a first available appointment for diagnosis in 2.5 weeks which is not very good. Car eventually fixed OK.
Dick Lovett service is exceptional. All the service team have always been excellent. The way they dealt with the fault above saved me as a customer. I need to single out Paul Seaborn who went above and beyond and deserves great credit.
Very satisfied and even sorted out a noise problem on the steering of the car.
I dropped off my car in the morning, to a well spoken, smartly dressed, young man (Oliver, I believe). In next to no time I found myself on my way to work in a courtesy car and later that afternoon I received a text letting me know the car was ready.
Very easy to book the vehicle in for the work to be carried out. Kept up to date on progress and vehicle retuned on time and valeted.
Took slightly longer than suggested when car booked in. 1.5 hours vs 45 minutes. Not a real problem.
They did what I needed in an efficient professional manner.
Nothing to complain about
Knowledgeable and good service
Staff here are always friendly and helpful, my car always come back sparkling and I feel I am paying a fair price.
Because I am a very satisfied customer
Everything completed ref servicing, unfortunately a squeak couldn't be located which is still present.
I have no issue with service from Dick Lovett
The service was very good and extremely quick. The staff were extremely friendly and helpful and all the work was well done except resolving wind noise when the sun roof is closed. The car is in today to try and resolve this irritating problem.
Efficient. Polite. did wjhat they said. Just took a bit too long to get the warranty part in stock. Ordered in April and I had to chase them in July as they had not contacted me. Turns out it had arrived then been sent back. Something is wrong with t
Dick Lovett are the best dealer I have used in 45 years of motoring.
As above very well looked after
Excellent customer service from Leon McKinlay, really spot on. Excellent comms with SMS reminders etc. I was promised a video of the vehicle health check, which didn't happen. Door sills were left really dirty on handover -- an annoying detail.
Always good customer service and very helpful
Pick up and return is good for me Friendly people on phone if I have any queries
They are very good and very competitive on pricing.
Superb service .A pleasure to go there. Courteous and efficient .
Your staff did everything to help with my issues
Very helpful even took pictures from my tyres insurance
The best service and communication is always spot on from the team
Great staff who delivered on promises
Ever since I purchased a BMW over 11 years ago I have always used Dick Lovett [Hungerford] Ltd., as I have always received excellent service and never been disappointed.
They did what they promised to do at the time promised.
Clear communication and friendly staff
No problems and a seamless experience.
friendly and no hassle. good opening hours
Every thing explained and service contract worked well.Coudn't give completely satisfied because the standard the car was cleaned to was very poor.
Friendly and efficient staff and sorted my issues
Excellent service from all staff, particularly Paul Dole, who has always been professional and very helpful with this and previous purchases.
They did what they said they would which happened to mirror what I wanted
People: Tom Doyle, Andrew Barker, reception. Everyone made us feel welcome. My car was delivered on time and all that was promised was delivered.
Dick Lovett BMW
Hungerford
