You only cleaned half the roof

I brought my car in for it's first service and waited while it was completed. It was very efficient and I made use of the wifi, using my laptop while I waited.

Excellent staff, made comfortable whilst waiting, not kept any longer than time stated it would take

Service was completed as promised and on time

Still waiting for costs to be sent to me regarding repairs required for my car

Car was completed on time and returned clean and all work was thoruoghly explained.

Excellent customer service - attentive, friendly staff.

Did have a slight issue but this was very speedily resolved. And device is always very courteous.

The staff, from technicians to service advisors are always courteous polite and well mannered. Dick Lovett provide a good example of a business model for the retail and service sector. Thank you.

Work done and finished on time.

They were really responsive, collected the car from my Business, which was fantastic. Chris the GM is very responsive, and delivers the experience expected from the brand

Car returned in with no issues regarding the service and in clean condition.Drivers seat, steering wheel and mirror required repositioning back to suit me.E-mail service report could not be understood due to loud background noise.

My BMW was on a recall. I arrived just after 0800hrs and was throughly disappointed by the attitude of the DL representative checking my car in.Not enough characters to explain my disgust.

Very friendly and courteous staff

Good service

I could not get through to central service bookings.Not very BMW.After 3 attempts I phoned hungerford and all was ok.

Excellent customer service, helpful and friendly staff who completed their work within a timely manner.

No complaints at all - easy to book the service, easy to get a replacement car for the day. It was quick for me to sort out when I arrived and quick on pickup

Friendly professional service.

I was surprised to hear when I arrived for the service that there was some sort of recall check required which would add to the time reqiired

Car serviced and cleaned as expected

Efficient, with good communications.

First class service from all the team

FINISHED ON TIME AND GOOD STAFF

I got exactly what I was expecting!

Looked after very well

took a little longer than I expected. I was however well looked after.

Always a pleasure to deal with.

Excellent Service

Well received at showroom by courteous, efficient staff. Well supported by the staff at BMW Hungerford throughout purchase and follow up service.

Quick, good communication, good facilities whilst waiting and a clean car at the end

Efficient and courteous

As above. They couldn’t be more helpful and efficient

Service was completed in the time stated and was returned washed and cleaned inside. Staff very polite, friendly and helpful.

General efficiency.Slight wait to pick up car which had been ready for some time.

Because the car was fixed and I wasn't inconvenienced at all and I was made to feel important.

Efficient and friendly and good standard clean!

Great service and pleasant staff

They always go the extra mile to ensure that the customer is totally satisfied with the service they provide

They did what they said they would do

I had a service inclusive package. Was horrified to find the next service was set by you for 53000 when I brought it in for the last service November 2017.Why oh why was it set over the service limit.....meaning I had to pay??Not happy

Excellent service, confident, well presented - Great communication

Excellent quality service and all staff were friendly and helpful

See above comment also Charli who was my contact was knowledgeable, great to interact with and efficient. I would be delighted to buy a car from this lady

The two ladies on reception on the day I went in were terrific. Friendly, chatty and made me feel welcomed! Hats off to the lovely ladies.

As ever they do what they say they are going to do in the time period they say it will take. On this occasion the YAW Sensor fitted last year was being replaced under warranty.

Incomplete. I need my car back. It’s 3 weeks today when it went to the garage

Because it's local; and the staff are friendly and genuine across the board.

The service was carried out at a reasonable price and was returned cleaned

Efficient friendly and thorough service

There is nothing to fault, i am completely satisfied with the work carried out.

Friendly informative and helpful service

The whole set up was outstanding

Staff always helpful and the car comes back slick and span.

Very professional service

Very friendly yet professional service and did exactly what I wanted

Dick Lovett (Hungerford) were excellent as always, it was just that my vehicle had a recall outstanding (not advised by BMW) that took four hours to repair. BMW called it 'quality enhancement' even though it could have ruined the engine!

I booked on line to wait for the car but upon arrival the service team expected the car all day. I hung around in the town for almost 2 hours without a call to say it was ready then went back it was sat waiting

All work done as expected and in advance of estimates finish.

Car was returned with engine warning light on due to a hose being left disconnected. Poor quality checking.

Superb customer service, and very impressive response considering I had no appointment and just called in with the hope that they may be able to help. Beyond my expectations. My sincere thanks to John Walsh who went the extra mile in every way

Car was booked in as scheduled with quiet efficiency and I was updated as to progress while I waited.

The same reasons as in Question 1

Prompt service and very courteous and also they manged to have my car serviced in the time frame needed

I would have given 5 stars as the service is top quality. But on this occasion a few days after I noticed body work damage that could have only come from when it was in for end of warranty/MOT. Contacted Dick Lovett who are planning to get repaired.

Couldn’t do enough for me.

I would have been completely satisfied But for a couple of issues that were eventually sorted out

Having booked in an automatic I didnt expect the courtesy car to be manual. I did not enjoy it albeit a very nice car.

My car was serviced, the car my wife has was checked for a funny smoke smell, my car was cleaned and given back..

Very good reception/booking. Direct access to service staff during service (no call centre etc). Service completed efficiently and on time. Very personable staff.

Good people, no complaints

See answer No 1 and 30 minute wait for loan car, as previous user had not returned it, no one bothered to explain that, which would have made it understandable.

Couldn’t fault them

Done on time as requested.

Started and finished on time with no problems.

Well looked after with work done on time/as expected

Courtesy and delivering on promises

The best service experience I have had anywhere.

as above. The car was with you for the 1st birthday valet. It was not a good valet.

First rate service

Alex Hynes was very helpful and prompt in dealing with my car

Welcoming place & professional

I could not fault the attention in any way.

They look after us.

Very efficient but didn’t wash the car.

They did everything they said they would

Service carried out in usual professional manner and the car clean is always appreciated!!

As above

Polite efficient effective

I was expecting to have to pay for engine coolant, I've never had a coolant warning light come on. I went in to get it topped up, instead they took the car in, refilled the tank, checked if there was a leek and cleaned the car. amazing service

Service was good, but something that was asked to be done was not done well

The work was as I expected. Nothing to fault, as it should be.

The rating would have been five stars, but the valet service never seems to include the boot!

I had 5 alarm lights up at random intervals and sporadic power reduction from engine with light application of brakes. I was offered a first available appointment for diagnosis in 2.5 weeks which is not very good. Car eventually fixed OK.

Very satisfied and even sorted out a noise problem on the steering of the car.

Dick Lovett service is exceptional. All the service team have always been excellent. The way they dealt with the fault above saved me as a customer. I need to single out Paul Seaborn who went above and beyond and deserves great credit.

Work completed promptly

Took slightly longer than suggested when car booked in. 1.5 hours vs 45 minutes. Not a real problem.

Very easy to book the vehicle in for the work to be carried out. Kept up to date on progress and vehicle retuned on time and valeted.

I dropped off my car in the morning, to a well spoken, smartly dressed, young man (Oliver, I believe). In next to no time I found myself on my way to work in a courtesy car and later that afternoon I received a text letting me know the car was ready.

They did what I needed in an efficient professional manner.

Nothing to complain about

Knowledgeable and good service

Staff here are always friendly and helpful, my car always come back sparkling and I feel I am paying a fair price.

Everything completed ref servicing, unfortunately a squeak couldn't be located which is still present.

Because I am a very satisfied customer

The service was very good and extremely quick. The staff were extremely friendly and helpful and all the work was well done except resolving wind noise when the sun roof is closed. The car is in today to try and resolve this irritating problem.

I have no issue with service from Dick Lovett

Tristan Henry!

Efficient. Polite. did wjhat they said. Just took a bit too long to get the warranty part in stock. Ordered in April and I had to chase them in July as they had not contacted me. Turns out it had arrived then been sent back. Something is wrong with t

Dick Lovett are the best dealer I have used in 45 years of motoring.

Very friendly and professional team

Apart from an error on the Registration plates, everything else was fine. To be fair the error was corrected immediately and caused no problem.

The salesman Tom Doyle was really excellent. The last thing I wanted was a pushy type, having had that experience at other dealerships. Instead, Tom was very personable, polite, informative, efficient and likeable. It was also not a vast site.

Paul is a credit to Dick Lovett always on point, supportive, follows up, provided sound advice and makes you feel at ease with no pressure approach. Knows his products and how to look after his customers.

All done as agreed on time

Friendly atmosphere in the centre

Great communication

No one is perfect - but it came extremely close - good service great car

Most helpful at all stages,very courteous,kept us informed,excellent handover.

We were kept informed on progress and the car was ready when needed. Although there is a lot of bumpf to get through when changing cars it was done efficiently.