Loading...

ABOUT Dick Lovett Hungerford

About this dealership, what we look like and what we do

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Chris Taylor

Head of Business

Andy Wren

General Sales Manager

Andrew Barker

Sales Manager

Chris Wardley

Retail Manager

Jamie Williamson

Parts Manager

Charlotte Podger

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have already responded to a survey on the visit: I identified that there was a lack of sensitivity from the windscreen wipers. but the response was that the diagnostics did not identify a fault. Does it have to fail completely to trigger one?

Service

BMW set high standards for customer satisfaction and the staff at Dick Lovetts Hungerford are exemplary in this field.

Service

Polite, pleasant service advisor. Nice environment.

Service

Unfortunately, the tyre supplier let them down so the simple job took far longer than expected. Not happy getting a MINI as a loan car, should be at least a similar car - especially for a Warranty job.

Service

I have had some disappointing issues with Hungerford recently and they are working over capacity in my opinion. This means staff are struggling to communicate fully across their cross functional links and keep the customer accurately informed.

Service

The staff were helpful & my car was serviced within the time scale given.

Service

Very gd

Service

Friendly, efficient service. Almost perfect but was kept waiting due to miscommunication between the parties valeting the car and those at the front desk

Service

Hungerford are excellent. Swindon rubbish

Service

All staff are highly polite and they will endeavour to make my experience the best they can.

Service

Personal service, John Walsh is a credit to the company

Service

See question 1. Disorganised. I've lost my faith in BMW as a company.

Service

Multiple phone calls before my service appointment to confirm what is going to be done, only to be told something different on the day.

Service

Service staff are efficient and friendly

Service

Car was booked in easily and servicing was performed promptly, including accommodating my late request to fit four tyres. Good facilities to get some work done whilst waiting (nice coffee and decent biscuits as well).

Service

Completed on time

Service

This was a painless experience

Service

You care about the output!

Service

The oil service was fine. Was told it would take an hour, so left the car for an hour and half. Not ready. No one updated me when it would be. I waited a further hour. Delays maybe inevitable but not providing updates is poor service.

Service

I found my contact at Dick Lovetts proactive and totally competent

Service

Very courteous and efficient

Service

Polite cooperation

Service

Efficient and helpful

Service

Helpful, courteous, timely accommodating and good value

Service

Phone calls were not forthcoming but the garage has dealt with my complaint satisfactorily.

Service

I'm on my 3rd X1 from Dick Lovett and they have looked after me well.

Service

All very easy

Service

The service was completed very quickly and the surroundings for waiting ( including a nice cup of coffee) was very comfortable

Service

They know me, my car and what I expect from them.

Service

As above, quick and thorough

Service

No return call see above

Service

good service and extra effort made

Service

Free health check was unexpected

Service

Although the car is out of warranty, the control unit (which turned out to be the problem) should not have failed just 4 years and 40,000 miles into its' journey.The part was replaced at the expense of BMW.

Service

Mostly good - only concern was slight issue getting confirmation by phone beforehand that parts were ready for my service visit

Service

John Walsh needs a mention. I was totally happy with my experience. Thanks

Service

Long standing relationship

Service

Helpful to deal with could remote battery ran out immediately after service which could have been changed

Service

Recently serviced with 3 issues reported. Oil service - OK. Intermittent failure of fuel flap to open may be OK. High Voltage Battery not performing as expected still a problem. Range indicated as 26 miles after service - actual 14 miles.

Service

THe answer should be obvious if I have given it 5 stars.

Service

My vehicle was serviced promptly and efficiently and the staff were both courteous and helpful.

Service

Excellent service, from the 2 guys that pick the car up to Charlotte from the Service team.

Service

Extremely professional, polite and welcoming

Service

Work was completed in the time frame given and I was kept informed when the car would be ready. A valet for free was also a nice touch.

Service

Excellent customer service at my local Hungerford branch

Service

Very expensive. Nearly £500.00 for changing 4 filters

Service

Work done and all fine

Service

Kept informed promptly. Asked about additional items and given costs.

Service

Can’t have been easier. Hassle free, despite me constantly changing dates

Service

Explained before and after and all spot on.

Service

Nobody gets 10 out of 10 in a survey!

Service

Car was returned with a scratch on front wing which is too deep to fully T-cut out. I did not see it until the next day as I picked up my car after dark. I saw no point in complaining as obviously if you were aware of it you would have told me.

Service

It was only an MOT test!

Service

Easy to arrange appointment and kept fully informed. Car ready and waiting as promised.

Service

Pleasant staff and car was returned on time

Service

The problem we experienced was recognised, the solution identified and the remedy implemented quickly.

Service

I wasn't happy with the loan car I was offered and was given another more to my liking, which was very helpful.

Service

On time, efficient, friendly and a nice clean car too

Service

Because the team did the service and helped with an issue.

Service

mostly excellent with slow response r.e. warranty item requiring chasing bringing score down on average

Service

An honest, friendly and reliable service. Very flexible and prompt with a great clean to top it off.

Service

Helpful, friendly staff.

Service

Quick and car cleaned

Service

Helpful and friendly staff although weren't able to fix the intermittent fault in the car as it didn't show itself unto I got the car home.

Service

Loved the video after service, on time delivery

Service

Efficient and helpful team.

Service

Vehicle was repaired on time and returned clean

Service

have had a BMW from Hungerford for many years and always found the servicing arrangements efficient and agreeable

Service

The service experience was good but the downside was, someone with very muddy and oily boots had driven the car and left oil and dirt on the door sill and on the carpets

Service

You only cleaned half the roof

Service

Excellent staff, made comfortable whilst waiting, not kept any longer than time stated it would take

Service

I brought my car in for it's first service and waited while it was completed. It was very efficient and I made use of the wifi, using my laptop while I waited.

Service

Car was completed on time and returned clean and all work was thoruoghly explained.

Service

Service was completed as promised and on time

Service

Still waiting for costs to be sent to me regarding repairs required for my car

Service

Did have a slight issue but this was very speedily resolved. And device is always very courteous.

Service

Excellent customer service - attentive, friendly staff.

Service

Work done and finished on time.

Service

They were really responsive, collected the car from my Business, which was fantastic. Chris the GM is very responsive, and delivers the experience expected from the brand

Service

Car returned in with no issues regarding the service and in clean condition.Drivers seat, steering wheel and mirror required repositioning back to suit me.E-mail service report could not be understood due to loud background noise.

Service

My BMW was on a recall. I arrived just after 0800hrs and was throughly disappointed by the attitude of the DL representative checking my car in.Not enough characters to explain my disgust.

Service

Very friendly and courteous staff

Service

Good service

Service

I could not get through to central service bookings.Not very BMW.After 3 attempts I phoned hungerford and all was ok.

Service

Excellent customer service, helpful and friendly staff who completed their work within a timely manner.

Service

The sales executive that dealt with purchase could not have been better - it was a genuine pleasure.

Sales

Jacob McEwan at Dick Lovett Hungerford was great. Solid guy who knew his facts and answered any queries I had. Very personable, good at what he does

Sales

Excellent service from Dick Lovett

Sales

The salesman we dealt with was excellent.

Sales

Highly professional service received from the sales consultant.

Sales

Poor communicatins.Calls &emails not answered &not returned. Never really knew who was in charge of our car (though the chap was off sick at one point).Tried to tax car 1 month before ownership! told dates changed no appology. no firm date given

Sales

First class service all very polite and attentive. Very helpful with arranging the handover of my old car.

Sales

Very happy with Dick Lovett, Hungerford and it’s now my second BMW purchase from the same dealer.

Sales

Great product and great car. Made nice and easy to buy.

Sales

Very friendly and professional team

Sales

Apart from an error on the Registration plates, everything else was fine. To be fair the error was corrected immediately and caused no problem.