OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
162 ratings and 99 comments received in the last 90 days.
04 August 2025
having given up on the green credentials of my previous BMW, the new car, with its straightforward, uncomplicated petrol engine sold itself to me. Alex added just the right level of 'salesmanship', not at all pushy, No closing questions, just facts.
02 August 2025
Friendly attentive staff.
01 August 2025
Customer service from Curtis was excellent - he was friendly, knowledgeable and couldn't do enough to help.
31 July 2025
Everything explained very well
21 July 2025
Never had a bad experience with BMW Hungerford including both sales and servicing.
20 July 2025
The team at Dick Lovett Hungerford are outstanding - welcoming, patient and technically excellent.
11 July 2025
Extremely friendly and knowledgable staff and a very pleasant environment for choosing a car. First class!
09 July 2025
I STILL NEED MORE TRAINING ON THE FEATURES. (TIM BRIGGS HAS SAID I CAN DROP IN & HE WILL GO OVER THE INFORMATION AGAIN) - VERY GOOD SALES MAN
19 June 2025
Just bought my first BMW from Dick Lovett Hungerford and Alex was amazing! Patient, friendly, and always kept in touch. He understood my needs and budget and made the whole process smooth and stress-free. Highly recommend Alex to anyone!
27 August 2025
Good
26 August 2025
All arranged in advance so understood details collection and expected invoice thanks
26 August 2025
Do nt have family in this area .
25 August 2025
Everything was efficiently dealt with.
24 August 2025
Good service, polite staff
24 August 2025
Good service
21 August 2025
Tom O'Grady proved to be an excellent communicator and particularly listener and the works were undertaken to my satisfaction.
19 August 2025
On time and we'll informed during process. Tom Oliver was excellent and pro active.
19 August 2025
nobody gets 5; no car wash/valeting facility
19 August 2025
Quick service
20 August 2025
Push the boot out to turn the car around for me