OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
151 ratings and 99 comments received in the last 90 days.
01 October 2025
I have dealt with this branch for many years and they continue to provide a friendly, professional and efficient experience. It's great to see so many familiar faces who stay with the company.
25 September 2025
As above
24 September 2025
Regular updates on my car and couldn't ask for more
17 September 2025
The service given by Matthew Lovelock from start to driving my new car away was exemplary. The Customer service I received far exceeded my expectations
04 September 2025
Easy to deal with and professional staff
20 August 2025
Push the boot out to turn the car around for me
04 August 2025
having given up on the green credentials of my previous BMW, the new car, with its straightforward, uncomplicated petrol engine sold itself to me. Alex added just the right level of 'salesmanship', not at all pushy, No closing questions, just facts.
02 August 2025
Friendly attentive staff.
01 August 2025
Customer service from Curtis was excellent - he was friendly, knowledgeable and couldn't do enough to help.
12 October 2025
Provided a loan car while ours was being serviced. Kept us upto date with the work required and any parts needed.
12 October 2025
Very satisfied with the level of customer service and the turn around time on work was great.
11 October 2025
Provide lots of useful information surrounding my car and discussed their cars also.
10 October 2025
Very good. Simple and easy
08 October 2025
Tom kept me fully up to date and the team were polite and helpful. They were unable to wash my car which was a shame although I appreciate they are working out of a temporary facilities
06 October 2025
Their collect and deliver service is excellent.
05 October 2025
simple easy excellent staff
05 October 2025
Got the job done
03 October 2025
Very good service
02 October 2025
The service is always great from the team friendly and always going the extra mile
09 October 2025
Poor service , I am not able to use features and navigate