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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
297 ratings and 139 comments received in the last 90 days.
19 August 2024
Kept full informed from start to pick up
08 August 2024
So helpful and a complete one on one experience
03 August 2024
Louise Leonard was superb
03 August 2024
Very professional efficient service
03 August 2024
Needed more time to assimilate alll the instruments etc
18 July 2024
Previous customer - who likes the ethos and staff within the business
16 July 2024
Knowledgeable staff and exceptional service.
04 July 2024
One of the main reason i purchased this vehicle and at this location has been because the service has been so good.
01 July 2024
Been a very loyal customer We like dealing with people who friendly and precise.
01 July 2024
I am very satisfied by the experience, save for the failure of BMW to deliver the specification ordered.
30 June 2024
as above sales team amazing!
30 June 2024
The whole process was clear and transparent
30 June 2024
Excellent service from Stephen Radway
17 June 2024
As above. Also excellent quality of purchase. Excellent information and advice from Duncan.
01 September 2024
Great service
30 August 2024
A painless experience. I delivered the car a little early and it was ready when they said it would be.
29 August 2024
Great team, delivering great service
29 August 2024
As above plus it always comes back cleaner than it went which is wonderful for me as I find it very difficult to do that myself
27 August 2024
First class, with a friendly warm reception from parking the car to completion of planned work. Tom O'Grady very professional, and despite the site limitations with temporary facilities, my car was still washed. The usual high standard.
27 August 2024
Quick and professional service.
26 August 2024
no problems, didn't get a spit and polish but should I expect that level of service
25 August 2024
Good customer service. I was well looked after.
25 August 2024
All completed in good time and good coffee
23 August 2024
Dick Lovett Hungerford have always been attentive and helpful, and fair in their pricing. I have used them for very many years now.
22 August 2024
From front reception to the explanation of works carried out plus advisories on future service work.
21 August 2024
No poblems. Staff v. Friendly
21 August 2024
Excellent service despite being in an tempory location.. Was kept upto date with progress and staff were very friendly and professional.
21 August 2024
Job done no problems.
19 August 2024
Re-call organised efficiently. Understood the customer perspective on the matter at hand and acted accordingly
19 August 2024
Everything went as arranged.
19 August 2024
Having spent £500 on a service, the car wasn't valeted. Not sure if it was washed as it wasn't that dirty when it was collected. Normally, the car has been washed and valeted each time anything has been done.
19 August 2024
I find it frustrating that I am not kept up to date with progress, that I have to call for updates, that I ended up speaking to 4 different people over 3 days, one of whom was supposed to call me back and I waited in for the call that never came.
18 August 2024
No problem easily done
18 August 2024
Not cheap but fast and efficient
17 August 2024
Completing car recall for updating went without a hitch.
17 August 2024
Brilliant service from Vonda.
14 August 2024
10/10 for the team they can't do enough
13 August 2024
All went to plan and time
13 August 2024
Car was in excellent condition and was washed and cleaned inside.
13 August 2024
Fast friendly professional, hassle free
13 August 2024
Vonda was wonderful as always, welcoming, efficient and knowledgeable. The work was done quicker than expected and communication was really good.
12 August 2024
All explained very well
11 August 2024
Have bought 6+ new BMW over the years and found Dick Lovett Hungerford by far the best to deal with over each stage of the process of purchasing a new car.
09 August 2024
The technician took time and good ingenuity to seek out and repair the intermittent fault on my tailgate
07 August 2024
Always very friendly and professional. Staff always attentive and work completed thoroughly and on time.
07 August 2024
Polite service and done quickly.
06 August 2024
Excellent customer service from booking, drop off and collection - thank you!
06 August 2024
Full explanation of everything involved, and being kept up-to-date on current status and progress.
06 August 2024
Easy no hassle.
05 August 2024
Good service and communication from Tom.
05 August 2024
Job done, on time, on budget.
05 August 2024
Great teams, got everyone sorted.
04 August 2024
Very friendly and not at all salesy.
04 August 2024
The team at Dick Lovett are always very helpful and professional.
04 August 2024
Not sure why I need so many service appointments
03 August 2024
Efficient, no fuss, polite service, just did the job.
02 August 2024
While my vehicle was in for service, Tom the customer service representative was extremely supportive. Not only was he a pleasure to talk to, he ensured that throughout the time my vehicle was in the workshop he gave me regular updates.
02 August 2024
All of the Dick Lovett staff are so very professional and caring. Tom who was my point of contact, kept me informed and updated at all time . Matt the technician did a superb job . Many thanks to them both
02 August 2024
Great service, knowledgeable staff and went the extra mile
01 August 2024
Job done, no complaints.
30 July 2024
Really great comms and helpful
30 July 2024
Solid communication and no surprises
30 July 2024
Very saisfied
29 July 2024
I was kept informed all along the way xx
29 July 2024
Very good service.
29 July 2024
Excellent
26 July 2024
Our advisor Tom Oliver made us felt welcomed and has a courteous approach which we value.
24 July 2024
Very efficient, effective service, Tom was brilliant
24 July 2024
Genuine attention to the customer
24 July 2024
Excellent service
24 July 2024
Very efficient to book car in and arrange recall repair. They were able to pick up and return the car to me and cleaned it too!
23 July 2024
Did more than expected. Following and copy of report excellent
23 July 2024
You're made to feel comfortable and looked after
22 July 2024
I received the service that I expected from a BMW garage
22 July 2024
Vonda who was dealing with me was excellent. There was an issue with the price quoted on my BMW app and what the dealership had on their system, and she helped resolve this, which was very much appreciated.
22 July 2024
I m satisfied with the MOT done and the staff are all very friendly.
21 July 2024
Work done on time and were helpful in carrying out an extra procedure.
21 July 2024
All work done to very high standard. Communication perfect at all time
21 July 2024
Vonda was excellent, however it took BMW more than a week to decide that a new car shouldn't wear through rear brake pads every 14000 miles. By then I'd replaced them myself.
21 July 2024
Service completed within timeframe and cost quoted, car cleaned and vacuumed.
20 July 2024
VONDA amazing and helpful
20 July 2024
Everything on time and treated very well by Vonda.
17 July 2024
Very professional, explained everything in detail
16 July 2024
I WAS! going to have my car serviced at the same time and asked the service assistant if I could see the service being done, she said no, then went on to TELL me that I was not allowed to speak to the MOT tester about anything?.
16 July 2024
Good customer service
16 July 2024
As above
16 July 2024
Good team
15 July 2024
Excellent in all respects.
15 July 2024
Vonda was terrific!!!
15 July 2024
Amazing service as normal
15 July 2024
Never have a problem always helpful
14 July 2024
Staff were extremely helpful and friendly.
13 July 2024
Great staff and quick
10 July 2024
Great service
10 July 2024
Car went in with a problem. Came out fixed
10 July 2024
X3 not safe to drive so Tom gave me a loan car for the evening as i had an essential medical appointment to attend
10 July 2024
See above.
09 July 2024
Continual communication made the experience very easy
09 July 2024
Completely Satisfied.
08 July 2024
The team are professional, reliable, very honest and provide an outstanding service.
08 July 2024
Great service! From check in, to finding me a place to work to check out! Seemless
03 July 2024
Plenty of updates from customer service representative Vonda Osborne. Called after the details of work being undertaken or required was received on my BMW app to explain and answer any questions I had.
30 June 2024
See above
30 June 2024
Curteous, friendly and excellent service
29 June 2024
Took a bit too long to diagnose the fault and there was some ridiculous conflict regarding a recall related to the fault which delayed ordering the parts. Once ordered all happened quickly.
27 June 2024
I was informed my vehicle would be cleaned after inspection but this was not carried out, otherwise i would have given a 5 star rating.
26 June 2024
Excellent communication, a real desire to help and superb customer service.
26 June 2024
I was surprised to find that several items were found for further investigation, although this was only communicated via the inspection video. I did not watch the video before I collected my car. A phone call would be better.
26 June 2024
Received decent service.
26 June 2024
Very satisfied...the team at Hungerford is just amazing...Tom, Sarah and everyone there. The service quality is really good, have never had to go back for incomplete work.
25 June 2024
No problems, nice staff.
25 June 2024
Very polite and attentive. Did what they said in the time frame promised.
24 June 2024
Quick and good communication
23 June 2024
As above
23 June 2024
The process and team where the best I have dealt with.
21 June 2024
Very good - service contact was superb
18 June 2024
Because I was completely satisfied
18 June 2024
Lee has been so helpful! I have been allowed flexibility with dropping my car off and collecting it and was also offered a fantastic loan car which has now prompted us to look for a new BMW
18 June 2024
High quality service from all staff
18 June 2024
Good customer service
18 June 2024
Delivered exactly what they had promised
18 June 2024
Collect and deliver service, polite helpful staff
18 June 2024
quick response to fault
16 June 2024
Done the job I asked for
15 June 2024
Lee and his team in the service dept. always provide an exceptional experience and deliver great quality of service. Nothing is too much trouble even though the dealership is going through an extensive re model. I won't go anywhere else with my BMW
15 June 2024
Efficicient, friendly and welcoming
15 June 2024
It was all very easy to get sorted and everyone was very helpful
14 June 2024
Good service
13 June 2024
I was given al the details I needed
11 June 2024
Very polite and professional service from start to finish
11 June 2024
From the minute of first walking through the door to the car being brought round to the showroom exit it was welcoming and highly efficient
11 June 2024
Great attentive staff and well informed
11 June 2024
Greeted by name on my first service visit. Tommy gave me a friendly and efficient welcome - Vanda an efficient goodbye - and I have a video summary of the inspection. I like that you cost the advisories on the invoice summary.
11 June 2024
Emily and James have been excellent in keeping me informed all the time.
10 June 2024
I can't fault any aspect of the process of getting my car MOTd and repaired.
10 June 2024
Well the car has been repaired.
09 June 2024
They did eveything that they said they were going to do
08 June 2024
My car was serviced as planned , they did the job as planned and all was fine with the customer service I was given . I was seen by a lady called Vonda and she was very nice .
25 August 2024
Excellent sevice as expected.