OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
186 ratings and 104 comments received in the last 90 days.
07 June 2025
Overall very good. Some minor issues regarding information provision towards the final date.
25 April 2025
Generally very good. Curtis was my sales person at BMW Hungerford and he was very genuinely helpful, and I felt he went out of his way to assist.
08 April 2025
We have purchased from the same dealer for nearly 20 years,and have always appreciated the people who look after the purchase and the subsequent service needs
02 April 2025
Great staff who had all round overall knowledge and could answer any question.
02 April 2025
Curtis Lyne was amazing - great knowledge and super helpful & kept me updated constantly along the process
01 April 2025
Curtis and Mike at bmw Hungerford were extremely nice people to deal with
30 March 2025
Very welcoming,professional and superb product knowledge
16 June 2025
Great service. Good communication (generally). Shame the car wasn't cleaned but I understand why
15 June 2025
Great
15 June 2025
Staff who are kind and helpful are wonderful in this modern age
14 June 2025
Satisfied
13 June 2025
Service was good, but video inspection was poor and the technician was very unclear.
13 June 2025
Whole process was very well managed they kept me involved with all the costs and as usual the excellent job
09 June 2025
The individual with whom I dealt with were competent and helpful
09 June 2025
Very satisfied. Everyone always helpful and polite.
09 June 2025
Helpful staff & professional service
07 June 2025
The view of the handling of the issue by the Customer Service agent. Whilst I accept it was a BMW Process issue they could have resolved the issue without my involvement with the evidence presented.
10 June 2025
Excellent expereince at Dick Lovett in Hungerford. Stephen, in particular, was knowledgable, and kept me informed at all times. Andrew was able to help find the best price for the spec and model. Handover was seamless.