OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
206 ratings and 114 comments received in the last 90 days.
25 April 2025
Generally very good. Curtis was my sales person at BMW Hungerford and he was very genuinely helpful, and I felt he went out of his way to assist.
08 April 2025
We have purchased from the same dealer for nearly 20 years,and have always appreciated the people who look after the purchase and the subsequent service needs
02 April 2025
Great staff who had all round overall knowledge and could answer any question.
02 April 2025
Curtis Lyne was amazing - great knowledge and super helpful & kept me updated constantly along the process
01 April 2025
Curtis and Mike at bmw Hungerford were extremely nice people to deal with
30 March 2025
Very welcoming,professional and superb product knowledge
22 March 2025
Helped throughout the process, even when the factory missed the tracker out, which was ordered.
21 March 2025
Dick Lovett Hungerford make the whole buying experience completely personal. Even though our iX3 is far from the most expensive car in the BMW range, the team there made us feel like it was and like we were their most important customers of the day??
21 March 2025
Hand over was quick and easy. The car arrived sooner than was expected.
07 June 2025
Staff always cheerful and helpful.
07 June 2025
The view of the handling of the issue by the Customer Service agent. Whilst I accept it was a BMW Process issue they could have resolved the issue without my involvement with the evidence presented.
07 June 2025
Brilliant customer care and excellent job with the servicing. Slight problem with the invoice which was quickly resolved without quibble.
05 June 2025
Care and attention
04 June 2025
All went smoothly.
03 June 2025
Customer service was excellent particularly from Tom and Ken
02 June 2025
Greeted by name as I arrived. Made welcome as was my dog who was impressed with the biscuit treats on offer. Everything explained clearly. All staff were polite and friendly plus the jobs were completed in the time estimated. ??
01 June 2025
As above
28 May 2025
Always a pleasure to visit DL Hungerford. Professional and courteous staff from greet to departure. Work is always explained where necessary, and unlike so many other companies, no upselling of necessary work!
28 May 2025
Check in was easy and the service department was efficient and advised on additional work
07 June 2025
Overall very good. Some minor issues regarding information provision towards the final date.