About Your Local BMW Retailer | Dick Lovett Hungerford

0148 885 3671

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

310 ratings and 131 comments received in the last 90 days.

18 July 2024

Previous customer - who likes the ethos and staff within the business

16 July 2024

Knowledgeable staff and exceptional service.

04 July 2024

One of the main reason i purchased this vehicle and at this location has been because the service has been so good.

01 July 2024

Been a very loyal customer We like dealing with people who friendly and precise.

01 July 2024

I am very satisfied by the experience, save for the failure of BMW to deliver the specification ordered.

30 June 2024

as above sales team amazing!

30 June 2024

Excellent service from Stephen Radway

30 June 2024

The whole process was clear and transparent

17 June 2024

As above. Also excellent quality of purchase. Excellent information and advice from Duncan.

02 June 2024

No pressure. Any anxiety about our decisions was always discussed and eased, creating a level of confidence about such decisions made in choosing an iconic car.

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31 May 2024

Duncan has made the process smooth and efficient. All the staff have been engaging and friendly and have taken great pride in welcoming and supporting us whenever we have visited the centre. The delivery time was excellent!

29 May 2024

First rate

22 May 2024

Graham made the whole process very smooth. His professionalism gave us great confidence in the company. Finance was arranged without any fuss and we were very impressed by how quickly our car was ready to collect

08 May 2024

From my initial visit to the handover of my new car the service I received was excellent.

07 May 2024

Very satisfied, handover was great and was shown all features of new car.

03 May 2024

Tim helped me finalise the paper work and walked me through the process keeping me updated. When my car was delivered he took lots of time to show me the car and help me to set it up. There was no rush at all which I appreciated

21 July 2024

Work done on time and were helpful in carrying out an extra procedure.

21 July 2024

Service completed within timeframe and cost quoted, car cleaned and vacuumed.

21 July 2024

Vonda was excellent, however it took BMW more than a week to decide that a new car shouldn't wear through rear brake pads every 14000 miles. By then I'd replaced them myself.

21 July 2024

All work done to very high standard. Communication perfect at all time

20 July 2024

Everything on time and treated very well by Vonda.

20 July 2024

VONDA amazing and helpful

17 July 2024

Very professional, explained everything in detail

16 July 2024

I WAS! going to have my car serviced at the same time and asked the service assistant if I could see the service being done, she said no, then went on to TELL me that I was not allowed to speak to the MOT tester about anything?.

16 July 2024

Good team

16 July 2024

As above

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16 July 2024

Good customer service

15 July 2024

Excellent in all respects.

15 July 2024

Never have a problem always helpful

15 July 2024

Amazing service as normal

15 July 2024

Vonda was terrific!!!

14 July 2024

Staff were extremely helpful and friendly.

13 July 2024

Great staff and quick

10 July 2024

X3 not safe to drive so Tom gave me a loan car for the evening as i had an essential medical appointment to attend

10 July 2024

Car went in with a problem. Came out fixed

10 July 2024

See above.

10 July 2024

Great service

09 July 2024

Continual communication made the experience very easy

09 July 2024

Completely Satisfied.

08 July 2024

The team are professional, reliable, very honest and provide an outstanding service.

08 July 2024

Great service! From check in, to finding me a place to work to check out! Seemless

03 July 2024

Plenty of updates from customer service representative Vonda Osborne. Called after the details of work being undertaken or required was received on my BMW app to explain and answer any questions I had.

30 June 2024

See above

30 June 2024

Curteous, friendly and excellent service

29 June 2024

Took a bit too long to diagnose the fault and there was some ridiculous conflict regarding a recall related to the fault which delayed ordering the parts. Once ordered all happened quickly.

27 June 2024

I was informed my vehicle would be cleaned after inspection but this was not carried out, otherwise i would have given a 5 star rating.

26 June 2024

Very satisfied...the team at Hungerford is just amazing...Tom, Sarah and everyone there. The service quality is really good, have never had to go back for incomplete work.

26 June 2024

Received decent service.

26 June 2024

Excellent communication, a real desire to help and superb customer service.

26 June 2024

I was surprised to find that several items were found for further investigation, although this was only communicated via the inspection video. I did not watch the video before I collected my car. A phone call would be better.

25 June 2024

No problems, nice staff.

25 June 2024

Very polite and attentive. Did what they said in the time frame promised.

24 June 2024

Quick and good communication

23 June 2024

The process and team where the best I have dealt with.

23 June 2024

As above

21 June 2024

Very good - service contact was superb

18 June 2024

Collect and deliver service, polite helpful staff

18 June 2024

Delivered exactly what they had promised

18 June 2024

High quality service from all staff

18 June 2024

Lee has been so helpful! I have been allowed flexibility with dropping my car off and collecting it and was also offered a fantastic loan car which has now prompted us to look for a new BMW

18 June 2024

Because I was completely satisfied

18 June 2024

quick response to fault

18 June 2024

Good customer service

16 June 2024

Done the job I asked for

15 June 2024

Efficicient, friendly and welcoming

15 June 2024

Lee and his team in the service dept. always provide an exceptional experience and deliver great quality of service. Nothing is too much trouble even though the dealership is going through an extensive re model. I won't go anywhere else with my BMW

15 June 2024

It was all very easy to get sorted and everyone was very helpful

14 June 2024

Good service

13 June 2024

I was given al the details I needed

11 June 2024

Greeted by name on my first service visit. Tommy gave me a friendly and efficient welcome - Vanda an efficient goodbye - and I have a video summary of the inspection. I like that you cost the advisories on the invoice summary.

11 June 2024

Great attentive staff and well informed

11 June 2024

From the minute of first walking through the door to the car being brought round to the showroom exit it was welcoming and highly efficient

11 June 2024

Very polite and professional service from start to finish

11 June 2024

Emily and James have been excellent in keeping me informed all the time.

10 June 2024

Well the car has been repaired.

10 June 2024

I can't fault any aspect of the process of getting my car MOTd and repaired.

09 June 2024

They did eveything that they said they were going to do

08 June 2024

My car was serviced as planned , they did the job as planned and all was fine with the customer service I was given . I was seen by a lady called Vonda and she was very nice .

06 June 2024

From start to finish customer service was exceptional

06 June 2024

Staff were excellent assisted me with great service and saw to me quickly even though it was really busy

05 June 2024

Tom was great.

05 June 2024

I've used H'ford BMW for years and will continue to . I've always gotten the best service, am always made comfortable while waiting and love having the village within very easy access.

02 June 2024

My 4th visit to the Hungerford dealership and always top class service and professionalism. Shout out to Tom whom I have dealt with on each occasion and has always been brilliant

31 May 2024

Always available, helpful and very clear - no hidden agenda

31 May 2024

Work carried out efficiently and reasonably quickly. Staff excellent and easy to contact

31 May 2024

The garage provided what they said they would do and provided an exceptional service, quite rare to find these days

30 May 2024

I experienced the usual helpful attitude of your staff including the much needed car wash as I had two days earlier driven from Germany!

30 May 2024

Very efficient, trouble free

29 May 2024

Excellent service and support.

29 May 2024

Everything dealt with as i needed

29 May 2024

The service checks were thorough and subsequent reports were clear and understandable.

29 May 2024

Did everything that was asked, and even gave the car a good clean. Polite, friendly and helpful. Very impressed

29 May 2024

Have no complaints

29 May 2024

Vonda was brilliant, she kept me informed on the updates of the repair work to my car and was really friendly on the phone.

28 May 2024

Very helpful

28 May 2024

Professionalism demonstrated by all staff. Both meet and greet/customer relations at both MINI and BMW could not have demonstrated any better customer service.

27 May 2024

Tom was delightful and helpful, advised wisely and all happened as per planned. Very happy with the service Thank you

27 May 2024

I've used Dick Lovett, Hungerford for 20 years and very rarely have had cause for complaint.

27 May 2024

Always get looked after Hungerford

25 May 2024

Everything i ask for was done to a very good standard. Vonda is alway a pleasure to deal with.

25 May 2024

We've never had any issues with the various BMW franchises throughout the country; Dick Lovett's is no exception: up there with the Best!

24 May 2024

Great service.

22 May 2024

Friendly and professional service

22 May 2024

Work carried out promptly and to good timescales, and staff kept me incontact of progress by phone and and text.

20 May 2024

Again can't fault the service

20 May 2024

Customer service from both Vonda and Tom was excellent during my recent visit. Both were very helpful, informative, friendly and courteous.

20 May 2024

No questions left unanswered, and very transparent on the detail. Good value for money too.

20 May 2024

Satisfied with the service although it did take longer than planned

18 May 2024

MOT and Service were done and delivery and collection was polite and efficient . .

15 May 2024

The service work and warranty work was completed on time and to the normal high standard that Dick Lovett Hungerford are known for.

15 May 2024

Top class advisor and top class support.

14 May 2024

unexpected problems dealt with quickly

14 May 2024

Great service

13 May 2024

Professional and courteous

13 May 2024

All good

13 May 2024

Good customer service and helpful staff

08 May 2024

Always willing to go the extra mile.

08 May 2024

Very satisfied.

07 May 2024

The exact tyre specification was fitted while I waited so I could get back on the road quickly

07 May 2024

Great staff welcoming and efficient.

07 May 2024

Because it was efficient and I could have work carried out on finance.

06 May 2024

Polite & friendly

06 May 2024

Quick, easy and very friendly

05 May 2024

Great service and helpful and friendly team there. I have bought cars/used the service centre for around 25 years and it's always great.

04 May 2024

Staff were very personable and helpful

03 May 2024

All work carried out efficiently.

01 May 2024

Very happy experience and well treated

01 May 2024

Reception first of all was an amazing welcoming lady and then the service department were just nice people, great customer service generally.

28 April 2024

Warm friendly service and sales team also spoke to the technician working on my car very helpful thanks everyone

27 April 2024

Personal, interested and professional service.

27 April 2024

Easy to book and talk to a real person. All staff are great very polite and professional and very knowledgeable

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