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They do what they say they will and when, and are professional, friendly and polite.
See above, even when I was told I could collect my car I was kept waiting
The work and service given to me recently was excellent
As above. Dick Lovett team are always spot on.
I was kept informed all throughout the service process.
I WAS TOLD THE CAR WOULD BE RETURNED "CLEANED" IT WAS THE SAME STATE ON RETURN AS IT ARRIVED! I
Couldn't have asked for a more efficient experience
Aside from the parking problems at Hungerford, which hopefully will be resolved at the new Thatcham facility, I've no problems with their performance; they just do the work and that's it. Good to have another BMW (1 series) as a loan car too.
Service booked and completed in timely manor.
Sorted the problem but gave me false information at the beginning about part availability. Also never followed up on question to BMW GB.
Please see above. Slight misunderstanding at DL about time I had booked for MoT, but speedily and accommodatingly resolved with no fuss or any knock-on effects on me or my car. No effect at all on my confidence in DL. Excellent and professional staff
Very efficient and courteous.
The actual work done as fine and even though the service was "due" because the car had only done 3000 miles since the last service and this was a big one we deferred it to next year - with the usual caveats etc.
As explained on last survey let down by BMW Assist. Snow affected speed of warranty work which was not an issue and we understood this. Just a shame the car didn't get a wash having been sat outside for a week. This is why we didn't give 5 stars.
Because nothing is too much trouble and as an added bonus after very wet weather,a lovely clean car!
The service was fine but I was disappointed that a gasket on the thermosat should blow after only 40000 miles and be so expensive to fix.
Its always a great service at Dick Lovett Hungerford!
On time and efficient
We were met at the drive by a rep who showed us where to park. Service was carried out efficiently and my car was cleaned.
A little disappointed as a result of the £100 difference in price between the quote and the actual cost when no problems were identified.
Hungerford fitted me in at short notice due to the booking error.
Cannot fault the E2E service provided by the team, everybody plays their part
Good customer care
Good for car service but could not fix fault
Excellent service and communication
I was disappointed that having had the car for only a couple of weeks and having to return it for a 1200 mile service then being expected to pay I feel it would have been better to have built this service into the price of the car.
I have no complaints whatsoever about the service provided. However as a main dealer you are more expensive than independents and I'm not convinced that I get any better service, so value for money is debatable.
Excellent service, thank you!
Didn't feel welcome, maybe it's because they looked down at me because of age. Was told when I got there that I was late and they will now have to rush doing my car when I specifically told them what time I could get there for.
A serious intermittent problem existing 12 months and looked at by other dealer several times finally solved once and for all by you. Thank you.
The impression I have is that they always want to get it right first time. Moreover, even if something goes wrong, they always make sure that the customer is satisfied and double check work.
The service experience was good; the parts experience was not.
We where having some time away in Bath, when the fault occurred, the hire car supplied had to be picked up from Newbury! Which meant going back on ourselfs, and there was some waiting around, which delayed the start of our break! Dick Lovet excellent
The service matches the car and the brand image for me. It was as expected, totally professional and everything that I wanted was done (and some more besides). Thank you very much
Excellent response time and nothing too much trouble
Felt valued as a customer
5 days for an Alternator !
MOT passed, on time, clean car
Extremely efficient service from arranging the initial appointment to collecting the car.
As usual they were very helpful
Did what they promised and all very easy for me
Windscreen wipers banging on the offside pillar were not corrected.Adjustment to steering wheel alignment has resulted in nervous steering.
I have already responded to a survey on the visit: I identified that there was a lack of sensitivity from the windscreen wipers. but the response was that the diagnostics did not identify a fault. Does it have to fail completely to trigger one?
Unfortunately, the tyre supplier let them down so the simple job took far longer than expected. Not happy getting a MINI as a loan car, should be at least a similar car - especially for a Warranty job.
BMW set high standards for customer satisfaction and the staff at Dick Lovetts Hungerford are exemplary in this field.
I have had some disappointing issues with Hungerford recently and they are working over capacity in my opinion. This means staff are struggling to communicate fully across their cross functional links and keep the customer accurately informed.
The staff were helpful & my car was serviced within the time scale given.
Friendly, efficient service. Almost perfect but was kept waiting due to miscommunication between the parties valeting the car and those at the front desk
Hungerford are excellent. Swindon rubbish
Multiple phone calls before my service appointment to confirm what is going to be done, only to be told something different on the day.
All staff are highly polite and they will endeavour to make my experience the best they can.
Steven Radway is a a delight to deal with
Very helpful and not pushy. This is my 5th BMW through the same company and the same sales executive. That must say something!
This answer is about BMW, nor the garage from which I bought the car. See question 4 I
See 1 above. Highly professional, unpushy service. Nice X3 at the end of it, delivered on time.
This is repeat business. I have dealt with the same Centre for many years.
Kept informed, every request answered