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ABOUT Dick Lovett Hungerford

Find out more about what we do and meet our team.

Meet the team

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Chris Taylor

Head of Business

Andy Wren

General Sales Manager

Andrew Barker

Sales Manager

Chris Wardley

Retail Manager

Lee Smith

Service Manager

Jamie Williamson

Parts Manager

Andy Wren

General Sales Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Due to covid no car cleaning

Service

So far as I know the service was well conducted. I have not rated completely satisfied as the service light on my car was not re-set and I need to make an additional journey to the dealership for them to re-set it

Service

Great dealership. Efficient, polite and good at what they do.

Service

All work eventually completed as requested

Service

Great team at hungerford, helped me get an area to work while my car was in for service. Only negative, car was not cleaned which I would expect having previously been an Audi driver.

Service

Great service and friendly support.

Service

Easy to organise service at short notice.

Service

Everything I expect from them or any other garage

Service

Fully satisfied, explanations are perfect for me.

Service

Very satisfied

Service

Efficiency, helpfulness & friendliness

Service

Because I was completely satisfied.

Service

Pretty impressed actually .... good communication, great video ??

Service

Paul was so friendly helpful and efficient throughout.

Service

Everything done and explained to a high level and reasonable cost

Service

Paul at hungerford has always exceeded my expectations so much that I won't go anywhere else. It's an hours drive for me to get there but worth it, I have gone to other Bmw centres in the past with issues and the technicians were unable to find, or r

Service

Dealer is excellent - issue is the tyre wear on X5's and the profiteering approach on tyre prices by BMW - I can always buy identical tyres from other sources at 60-70% of the price you try to charge

Service

My service was carried out efficiently and even given the restrictive circumstances we are in I was made most welcome and kept informed of progress.

Service

more than 10 cars purchased from here and never a problem

Service

It was quick and easy process

Service

Friendly staff who listen and help sort out any issues

Service

Amazing Team at Dick Lovett Hungerford, worked really hard under difficult circumstances in regards to making the whole experience COVID Safe. Superb customer service.

Service

From start to finish I was made to feel like one of the family .

Service

Can't fault the service.

Service

Always a pleasure to deal with

Service

Made provision when I have a fracture

Service

Kept up to date from start to finish

Service

Efficient

Service

Efficient, courteous and careful.

Service

i was very satisfied as there had been processes implemented to keep everyone safe, the staff were very friendly and helpful and everything ran very smoothly.

Service

I have used Dick Lovett Hungerford quite a few times and always have a fantastic service.

Service

Dick Lovett staff are great!!

Service

Relatively painless and very helpful

Service

Sorted the issues I had been having.

Service

DL couldn't have done anything to have improved the experience

Service

excellent service and good communication by staff

Service

As above

Service

The experience was good, but I thought the cost was expensive for a basic service.

Service

Collected my car for it's recall and service, then delivered. All very good service.

Service

Great service from Vonda

Service

Staff were polite on arrival, COVID security was very good, courtesy car was clean and my vehicle was turned around in good time, Milly miles kept me up to date with what was going on.

Service

No issues at all

Service

The staff care, they are not pushy and they delver what they promise with the minimum of fuss

Service

All went well.

Service

Excellent service as I've become used to expect at Dick Lovett.

Service

Easily accessible and responsive

Service

Service carried out efficiently

Service

They always go the extra mile. The customer service experience is second to none. They very clearly strive for 'right first time' and for me manage it every time I visit the dealership. Everyone is very engaging and represent BMW impeccably.

Service

again simple process of car repair and hand over fully explaind and no dramas first class eperiance

Service

Staff were pleasant and professional

Service

Great Hungerford garage service

Service

Always attentive and courteous.

Service

A small blip at the end but it was soon rectified by the Manager, Thank you

Service

Well organised, good communication and friendly service

Service

Good service at Dick Lovett Hungerford

Service

Great and helpful staff.

Service

Very accommodating considering the COVID restrictions.

Service

As above

Service

Could not ask for more, perfect

Service

Good service and friendly. Happy to help

Service

very knowledgeable person dealing with the car i wanted

Sales

Duncan made it very easy and a pleasure to deal with

Sales

had all the answers I needed at hand

Sales

Really happy with communication and updates throughout buying process

Sales

Fantastic service, every aspect was handled professionally and in a very timely manner.

Sales

Sales person was outstanding especially given the restrictions of Covid-19.

Sales

Personal service given how busy I am

Sales

Given the Covid restrictions all was handled very professionally.

Sales

All well managed

Sales

Showroom was well laid out and the car was displayed perfectly.

Sales

Very professional approach throughout.

Sales

Duncan was amazing. He had us at hello. His enthusiasm was outstanding and he is a credit to the BMW brand. He even drove the cars to us at home to ensure that we were able to enjoy them as soon as they arrived. We loved his videos!

Sales

Nothing was too much trouble and they treated me with kindness and respect. Excellent!

Sales

first rate customer service level

Sales

Under Covid restrictions the purchase and delivery of my car was handled extremely well.

Sales

Given that we have COVID rules impacting on the interface between customer and dealer, everything went as smooth as it possibly could. It was very well organised by Paul

Sales

Made to feel our customer was very much appreciated

Sales

Requested test vehicles made available for a weekend

Sales

Friendly and accommodating staff who are genuinely interested in their customers

Sales

Nothing to complain about at all! Entirely satisfied. Though I would appreciate the opportunity for a full demo once lockdown restrictions are lifted.

Sales

Despite the Covid restrictions the handover was quick, painless and very professional.

Sales

Mathew and the team helped very well and kept in touch with my purchase

Sales

GREAT SERVICE

Sales

Sales support really good. Felt they really worked for us in locating the car we wanted

Sales

The person dealing with my sale was Matthew Lovelock. Dealing with him seemed transparent and very straightforward - a true professional. In addition, there was a shared passion and excitement for the purchase I was making.

Sales

A special thanks to Tom Doyle for his support towards the end of the purchase - a credit to you.

Sales

Tom handled my requests simply and efficiently, did everything remotely due to CV and was an ambassador for both the brand and DL. Excellent.

Sales

Have not dealt with Matt Lovelock before and he was very helpful and informative about the new car. I certainly welcomed being provided with short videos dealing with certain aspects of the car.

Sales

In these difficult times the usual experiences cannot be offered, however Matthew kept me up do date with the car sales process, he sent through more than enough links to features, driver experiences. Handover in a click and collect age was different