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Easily accessible and responsive
Service carried out efficiently
again simple process of car repair and hand over fully explaind and no dramas first class eperiance
Staff were pleasant and professional
Great Hungerford garage service
A small blip at the end but it was soon rectified by the Manager, Thank you
Always attentive and courteous.
Well organised, good communication and friendly service
Good service at Dick Lovett Hungerford
Very accommodating considering the COVID restrictions.
Great and helpful staff.
Could not ask for more, perfect
Good service and friendly. Happy to help
It was easy to say we are living in the midst of a pandemic, ok the car wasn't cleaned but that would be due to limiting the number of people who touched the car.. pickup was a little strange having to wipe the steering wheel and surfaces.
Because of lockdown it is impossible to give a maximum. It maybe a small thing but as you get older having toilets available becomes more important! It is Covid-19 not you.
My preferred dealership, always helpful and supportive even in these trying times!
As above - an honest and personal service experience.
Lovely people, friendly, eager to help, do as they say.
Staff and team were amazing from start to finish absolutely class service
Work undertaken as agreed and vehicle ready and waiting for me to collect at the agreed time.
Very good customer service.
The oil service on my vehicle is too expensive.
they do what I asked them to
Everything went smoothly and the car was ready on time. I was kept informed during the car's stay in the garage.
They only ever advise on work to be done that is absolutely necessary. Any work that can wait till the next service is always mentioned. This gives me the option of deciding what is best for me.
Very helpful. Booked me in at short notice
Did the job
Everything was as expected and the new coffee machine was awesome! :)
Excellent, polite and efficient.
Excellent customer service as always
Two young ladies who dealt with me. Charlotte phoned me to say they could no longer collect my car and handled a difficult call extremely well. Milly Miles was my link for the rest. She was exceptionally helpful and so patient. Outstanding service.
Covid Protocols very rigorous and staff very clued up
There representative and premises were excellent
Service was prompt and efficient, the service advisor recognised my car as I was parking and was ready to deal with me immediately.
Service indicator not reset, but, a single phone call to the garage sorted the problem.
Friendly, professional, efficient and helpful. When there has been an issue, they work very hard to fix that issue.
Very efficient handled problem very efficiently
Received the service and care that my car and me deserve.
Have never had an issue. Always polite helpful and efficient
The service has always been good
Quick an easy!
Everything delivered as promised
Special mention to my service advisor Paul, who kept me up to date at all times and made me feed like I was valued. Also to my technician, Darren I believe you fixed my car for me
Timekeeping excellent. Great customer service. Quality engineers
Dick Lovett team so professional and extremely caring with the on-going pandemic procedures. Everyone met me with a smile and big thanks to Paul who got my MOT sorted very efficiently. Top guys all Round ????
Tom handled my requests simply and efficiently, did everything remotely due to CV and was an ambassador for both the brand and DL. Excellent.
Have not dealt with Matt Lovelock before and he was very helpful and informative about the new car. I certainly welcomed being provided with short videos dealing with certain aspects of the car.
In these difficult times the usual experiences cannot be offered, however Matthew kept me up do date with the car sales process, he sent through more than enough links to features, driver experiences. Handover in a click and collect age was different
Very friendly professional service and nothing is too much trouble
The delivery process is difficult with COVID, however the videos were really useful at understanding the car and the COVID measures seem thorough
Could not have asked for anymore
Due to the Lockdown it was strange without entering the showroom but all was completed very quickly from a remote location.
In difficult times they did everything possible to ensure a smooth and trouble free transaction.
Great service and advice
Tom took very good care of me during the months leading up to the sale and collection of my vehicle. He covered all aspects of paperwork and provided me with regular updates. It is rare these days to find someone who provides such excellent service.
Excellent service from Dick Lovett Hungerford throughout the whole process, special thanks to Tom Doyle.
Quick and easy delivery process, comfortable approach throughout the sale.
Andrew Barker was so helpful and made sure I was looked after!