The only reason I can give for not being completely satisfied is that it cost me £600 for 2 tyres
they did not deal with an issue around MOT timing which I have raised a couple of times. the service manager just blamed BMW systems and let me to deal with myself
Just a great team always happy to help! in particular Leon,Jake and Jamie a real credit to your company
I've never had any problems with there service or staff. Always been very happy with the service all round.
Car collected and returned on time. In addition to work agreed a Health Check was carried out and car was washed.
Very quick to recognise the problem which was rectified.
Would have been 5 stars but whoever washed the car doesn't know how. Car wasnt dried off so had water marks all over and was in a worse state tehn when it went in. I now understand why the collecting driver asked me if I want it washed - next time no
Everybody was very helpful and delivered what they promised
Looked after me very well great!
Done what they said when said, diagnosed problem, fixed problem.. Perfect
Really difficult to book a service. Over a month delay. Resulted in the service being carried out when well overdue.
They forgot about my car. This was only discovered when I queried the time I had been waiting
Servicing and mot done with efficiency and on time
Efficient booking process; prompt collection and delivery; staff at Dick Lovett updated me on progress.
Job done quickly and competently
See above. When I booked the work I was quoted a fixed rate of £168. I received an email confirming this. When I came to pay the bill I was charged £185. When I queried this I was not given a satisfactory explanation.
Friendly welcome and happy to let me work across the road on a salesman's desk
Very good , highly competent, quick
Whilst I appreciate that it is difficult to complete to complete the oil service in 90 mins, if you offer the express service the vehicle has to be ready on time. I had to wait an extra 40 minutes which meant I needed to rearrange my day.
Everything was completed.
Very professional, friendly service. I know BMW Hungerford well having taken BMW,s to them for ocpver 10 years. Always great service and really nice staff to deal with.
Excellent,friendly prompt service.
The car paintwork was badly smeared by post service valet. I hope they are not scratches. Did not fix the various rattles. Needs to go back in
Very satisfied always eager to please.
Work carried out on time and all aspects openly discussed.
I tried to complain whilst I was in the garage. Was given a business card of the individual I should complain to. This to me is terrible guest recovery.
My 2014 X5 is starting to have endless engine management issues and 10 minutes after leaving the service centre the car went into limp mode. I had to take it to an independent garage as I was going on a road trip to France the next morning.
My car went into the workshop on Friday. I returned on Friday evening and again Monday evening to be told it wasn't ready for collection. A phone call during Friday & Monday letting me know this would have been helpful.
Site at Hungerford too small for business. Caused long delay waiting for car at end of busy working day. Also valeting service not up to scratch, probably due to demand.
Was disinpointed in my car not being to specification that I had ordered
As above always efficient and helpful
Alex booked me in very efficiently and gave me a good price
Swindon repair service is awful, asked me to wait 6 weeks with a failure of drivetrain error/warning. Hungerford Service desk, was absolutely brilliant. Got the EGR Fault fixed within 1 hour by contacting BMW emergency services. Will only use Hungfrd
Whole team were efficient & friendly
Always a credit to BMW and to Dick Lovett.
Friendly and welcoming service centre.
my five year service pack had run out after 50k miles..... wasn't explained properly at the beginning so the service cost me £400 I wasn't expecting.......
Pleasant staff but conveyor belt servicing over diagnosis / repair.
Well treated but did not fix the rear camera which failed again today (1/4/19) and still some rattles in my new car.
Far more professional and friendly than Swindon
Nice people and very responsive
Every member of staff we've dealt with at Dick Lovett Hungerford is very friendly, patient and knowledgeable - even the trainee receptionist who was the first to suggest an X-drive to meet our current needs!
Leon is thorough and understands my needs. Always pleasant and cheerful. Amazing service
John Walsh and team always do their best , quickly and look after me
Great service with a friendly manner from reception all the way to service manager
Should not have had to go to the BMW to get the car usable again. All caused by a puncture which could not be fixed by the driver.
Friendly, helpful, professional staff. Always complete the work in the agreed time.
The car wasn't particularly clean upon return and your service advisor took some pictures of staining to my alloy wheels to refer to BMW but I have not had an answer as yet?
The last two breakdowns have been injector failures. BMW repair policy forbids replacing the remaining two injectors, but I fear they may be next to fail, causing all parties cost, inconvenience and peace of mind.
Lovely people, especially the lady at reception, but all the staff were excellent and made you very welcome.
They do what they say they will and when, and are professional, friendly and polite.
See above, even when I was told I could collect my car I was kept waiting
The work and service given to me recently was excellent
As above. Dick Lovett team are always spot on.
I WAS TOLD THE CAR WOULD BE RETURNED "CLEANED" IT WAS THE SAME STATE ON RETURN AS IT ARRIVED! I
I was kept informed all throughout the service process.
Couldn't have asked for a more efficient experience
Aside from the parking problems at Hungerford, which hopefully will be resolved at the new Thatcham facility, I've no problems with their performance; they just do the work and that's it. Good to have another BMW (1 series) as a loan car too.
Service booked and completed in timely manor.
Sorted the problem but gave me false information at the beginning about part availability. Also never followed up on question to BMW GB.
Please see above. Slight misunderstanding at DL about time I had booked for MoT, but speedily and accommodatingly resolved with no fuss or any knock-on effects on me or my car. No effect at all on my confidence in DL. Excellent and professional staff
Very efficient and courteous.
Excellent customer service throughout from Jake (McEwan). Listened to our queries and answered matters promptly and effectively. Seemed to really care about the process/his role and that we were satisfied as a customer.
Very satisfied with the process and the hand over was excellent.
Staff made amends following my complaint
Excellent service from Dick Lovett and especially from Jake
Dealership has an excellent sales department who get to know you and understand your needs.
From first meeting Paul within the sales team I couldn't have been looked after better. We went through all my options and had a great test driving experience. Was kept informed from order to ready to collect. I am so pleased
Almost completely satisfied. Unfortunately the app still doesn't work.
The local team did everything possible to get my car to me as quickly as possible when it was delayed.
Car ordered had items missing from order
Dick Lovett Hungerford were brilliant and went over and above to ensure my experience was a good one. We were constantly informed, treated with courtesy and nothing was too much trouble. Andrew Wren and Chris Taylor took time to meet us and assure us
Happy to know that I can return to get more information once I can get used to the basic operationals. I will return some gizmos are to complicated for me and the app makes no sense at all. It's age I guess!!
Dick Lovett BMW
Hungerford
