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ABOUT Dick Lovett Hungerford

Find out more about what we do and meet our team.

Meet the team

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Chris Taylor

Head of Business

Andy Wren

General Sales Manager

Andrew Barker

Sales Manager

Chris Wardley

Retail Manager

Jamie Williamson

Parts Manager

Andy Wren

General Sales Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easily accessible and responsive

Service

Service carried out efficiently

Service

again simple process of car repair and hand over fully explaind and no dramas first class eperiance

Service

Staff were pleasant and professional

Service

Great Hungerford garage service

Service

A small blip at the end but it was soon rectified by the Manager, Thank you

Service

Always attentive and courteous.

Service

Well organised, good communication and friendly service

Service

Good service at Dick Lovett Hungerford

Service

Very accommodating considering the COVID restrictions.

Service

Great and helpful staff.

Service

As above

Service

Could not ask for more, perfect

Service

Good service and friendly. Happy to help

Service

It was easy to say we are living in the midst of a pandemic, ok the car wasn't cleaned but that would be due to limiting the number of people who touched the car.. pickup was a little strange having to wipe the steering wheel and surfaces.

Service

Because of lockdown it is impossible to give a maximum. It maybe a small thing but as you get older having toilets available becomes more important! It is Covid-19 not you.

Service

My preferred dealership, always helpful and supportive even in these trying times!

Service

As above - an honest and personal service experience.

Service

Lovely people, friendly, eager to help, do as they say.

Service

Staff and team were amazing from start to finish absolutely class service

Service

Work undertaken as agreed and vehicle ready and waiting for me to collect at the agreed time.

Service

Very good customer service.

Service

The oil service on my vehicle is too expensive.

Service

they do what I asked them to

Service

Everything went smoothly and the car was ready on time. I was kept informed during the car's stay in the garage.

Service

They only ever advise on work to be done that is absolutely necessary. Any work that can wait till the next service is always mentioned. This gives me the option of deciding what is best for me.

Service

Very helpful. Booked me in at short notice

Service

Did the job

Service

Everything was as expected and the new coffee machine was awesome! :)

Service

Excellent, polite and efficient.

Service

Excellent customer service as always

Service

Two young ladies who dealt with me. Charlotte phoned me to say they could no longer collect my car and handled a difficult call extremely well. Milly Miles was my link for the rest. She was exceptionally helpful and so patient. Outstanding service.

Service

Covid Protocols very rigorous and staff very clued up

Service

There representative and premises were excellent

Service

Service was prompt and efficient, the service advisor recognised my car as I was parking and was ready to deal with me immediately.

Service

Service indicator not reset, but, a single phone call to the garage sorted the problem.

Service

Friendly, professional, efficient and helpful. When there has been an issue, they work very hard to fix that issue.

Service

Very efficient handled problem very efficiently

Service

Received the service and care that my car and me deserve.

Service

Have never had an issue. Always polite helpful and efficient

Service

The service has always been good

Service

Quick an easy!

Service

Everything delivered as promised

Service

Special mention to my service advisor Paul, who kept me up to date at all times and made me feed like I was valued. Also to my technician, Darren I believe you fixed my car for me

Service

Timekeeping excellent. Great customer service. Quality engineers

Service

Dick Lovett team so professional and extremely caring with the on-going pandemic procedures. Everyone met me with a smile and big thanks to Paul who got my MOT sorted very efficiently. Top guys all Round ????

Service

Tom handled my requests simply and efficiently, did everything remotely due to CV and was an ambassador for both the brand and DL. Excellent.

Sales

Have not dealt with Matt Lovelock before and he was very helpful and informative about the new car. I certainly welcomed being provided with short videos dealing with certain aspects of the car.

Sales

In these difficult times the usual experiences cannot be offered, however Matthew kept me up do date with the car sales process, he sent through more than enough links to features, driver experiences. Handover in a click and collect age was different

Sales

Very friendly professional service and nothing is too much trouble

Sales

The delivery process is difficult with COVID, however the videos were really useful at understanding the car and the COVID measures seem thorough

Sales

Could not have asked for anymore

Sales

Due to the Lockdown it was strange without entering the showroom but all was completed very quickly from a remote location.

Sales

In difficult times they did everything possible to ensure a smooth and trouble free transaction.

Sales

Great service and advice

Sales

Tom took very good care of me during the months leading up to the sale and collection of my vehicle. He covered all aspects of paperwork and provided me with regular updates. It is rare these days to find someone who provides such excellent service.

Sales

Excellent service from Dick Lovett Hungerford throughout the whole process, special thanks to Tom Doyle.

Sales

Quick and easy delivery process, comfortable approach throughout the sale.

Sales

Andrew Barker was so helpful and made sure I was looked after!