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ABOUT Dick Lovett Hungerford

Find out more about what we do and meet our team.

Meet the team

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Chris Taylor

Head of Business

Andy Wren

General Sales Manager

Andrew Barker

Sales Manager

Chris Wardley

Retail Manager

Jamie Williamson

Parts Manager

Charlotte Podger

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The only reason I can give for not being completely satisfied is that it cost me £600 for 2 tyres

Service

they did not deal with an issue around MOT timing which I have raised a couple of times. the service manager just blamed BMW systems and let me to deal with myself

Service

Just a great team always happy to help! in particular Leon,Jake and Jamie a real credit to your company

Service

I've never had any problems with there service or staff. Always been very happy with the service all round.

Service

Car collected and returned on time. In addition to work agreed a Health Check was carried out and car was washed.

Service

Very quick to recognise the problem which was rectified.

Service

Would have been 5 stars but whoever washed the car doesn't know how. Car wasnt dried off so had water marks all over and was in a worse state tehn when it went in. I now understand why the collecting driver asked me if I want it washed - next time no

Service

Everybody was very helpful and delivered what they promised

Service

It's just easy

Service

Looked after me very well great!

Service

Done what they said when said, diagnosed problem, fixed problem.. Perfect

Service

Really difficult to book a service. Over a month delay. Resulted in the service being carried out when well overdue.

Service

They forgot about my car. This was only discovered when I queried the time I had been waiting

Service

Servicing and mot done with efficiency and on time

Service

Efficient booking process; prompt collection and delivery; staff at Dick Lovett updated me on progress.

Service

Job done quickly and competently

Service

Fully satisfied

Service

See above. When I booked the work I was quoted a fixed rate of £168. I received an email confirming this. When I came to pay the bill I was charged £185. When I queried this I was not given a satisfactory explanation.

Service

Friendly welcome and happy to let me work across the road on a salesman's desk

Service

Very good , highly competent, quick

Service

Whilst I appreciate that it is difficult to complete to complete the oil service in 90 mins, if you offer the express service the vehicle has to be ready on time. I had to wait an extra 40 minutes which meant I needed to rearrange my day.

Service

Everything was completed.

Service

Very professional, friendly service. I know BMW Hungerford well having taken BMW,s to them for ocpver 10 years. Always great service and really nice staff to deal with.

Service

Excellent,friendly prompt service.

Service

The car paintwork was badly smeared by post service valet. I hope they are not scratches. Did not fix the various rattles. Needs to go back in

Service

Very satisfied always eager to please.

Service

Work carried out on time and all aspects openly discussed.

Service

I tried to complain whilst I was in the garage. Was given a business card of the individual I should complain to. This to me is terrible guest recovery.

Service

quick friendly service

Service

My 2014 X5 is starting to have endless engine management issues and 10 minutes after leaving the service centre the car went into limp mode. I had to take it to an independent garage as I was going on a road trip to France the next morning.

Service

My car went into the workshop on Friday. I returned on Friday evening and again Monday evening to be told it wasn't ready for collection. A phone call during Friday & Monday letting me know this would have been helpful.

Service

Site at Hungerford too small for business. Caused long delay waiting for car at end of busy working day. Also valeting service not up to scratch, probably due to demand.

Service

Was disinpointed in my car not being to specification that I had ordered

Service

As above always efficient and helpful

Service

Alex booked me in very efficiently and gave me a good price

Service

Swindon repair service is awful, asked me to wait 6 weeks with a failure of drivetrain error/warning. Hungerford Service desk, was absolutely brilliant. Got the EGR Fault fixed within 1 hour by contacting BMW emergency services. Will only use Hungfrd

Service

Whole team were efficient & friendly

Service

Always a credit to BMW and to Dick Lovett.

Service

Friendly and welcoming service centre.

Service

my five year service pack had run out after 50k miles..... wasn't explained properly at the beginning so the service cost me £400 I wasn't expecting.......

Service

Pleasant staff but conveyor belt servicing over diagnosis / repair.

Service

Well treated but did not fix the rear camera which failed again today (1/4/19) and still some rattles in my new car.

Service

Car always cleaned

Service

Far more professional and friendly than Swindon

Service

Nice people and very responsive

Service

Every member of staff we've dealt with at Dick Lovett Hungerford is very friendly, patient and knowledgeable - even the trainee receptionist who was the first to suggest an X-drive to meet our current needs!

Service

Leon is thorough and understands my needs. Always pleasant and cheerful. Amazing service

Service

John Walsh and team always do their best , quickly and look after me

Service

Great service with a friendly manner from reception all the way to service manager

Service

Should not have had to go to the BMW to get the car usable again. All caused by a puncture which could not be fixed by the driver.

Service

Friendly, helpful, professional staff. Always complete the work in the agreed time.

Service

The car wasn't particularly clean upon return and your service advisor took some pictures of staining to my alloy wheels to refer to BMW but I have not had an answer as yet?

Service

The last two breakdowns have been injector failures. BMW repair policy forbids replacing the remaining two injectors, but I fear they may be next to fail, causing all parties cost, inconvenience and peace of mind.

Service

OK - Nothing exceptional

Service

Lovely people, especially the lady at reception, but all the staff were excellent and made you very welcome.

Service

They do what they say they will and when, and are professional, friendly and polite.

Service

See above, even when I was told I could collect my car I was kept waiting

Service

The work and service given to me recently was excellent

Service

As above. Dick Lovett team are always spot on.

Service

I WAS TOLD THE CAR WOULD BE RETURNED "CLEANED" IT WAS THE SAME STATE ON RETURN AS IT ARRIVED! I

Service

I was kept informed all throughout the service process.

Service

Couldn't have asked for a more efficient experience

Service

Aside from the parking problems at Hungerford, which hopefully will be resolved at the new Thatcham facility, I've no problems with their performance; they just do the work and that's it. Good to have another BMW (1 series) as a loan car too.

Service

Service booked and completed in timely manor.

Service

Sorted the problem but gave me false information at the beginning about part availability. Also never followed up on question to BMW GB.

Service

Please see above. Slight misunderstanding at DL about time I had booked for MoT, but speedily and accommodatingly resolved with no fuss or any knock-on effects on me or my car. No effect at all on my confidence in DL. Excellent and professional staff

Service

Very efficient and courteous.

Service

Excellent customer service throughout from Jake (McEwan). Listened to our queries and answered matters promptly and effectively. Seemed to really care about the process/his role and that we were satisfied as a customer.

Sales

Very satisfied with the process and the hand over was excellent.

Sales

Staff made amends following my complaint

Sales

Excellent service from Dick Lovett and especially from Jake

Sales

Non stressful purchase

Sales

Dealership has an excellent sales department who get to know you and understand your needs.

Sales

From first meeting Paul within the sales team I couldn't have been looked after better. We went through all my options and had a great test driving experience. Was kept informed from order to ready to collect. I am so pleased

Sales

Almost completely satisfied. Unfortunately the app still doesn't work.

Sales

The local team did everything possible to get my car to me as quickly as possible when it was delayed.

Sales

Car ordered had items missing from order

Sales

Dick Lovett Hungerford were brilliant and went over and above to ensure my experience was a good one. We were constantly informed, treated with courtesy and nothing was too much trouble. Andrew Wren and Chris Taylor took time to meet us and assure us

Sales

Happy to know that I can return to get more information once I can get used to the basic operationals. I will return some gizmos are to complicated for me and the app makes no sense at all. It's age I guess!!

Sales

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