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ABOUT Dick Lovett Hungerford

Find out more about what we do and meet our team.

Meet the team

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Chris Taylor

Head of Business

Andy Wren

General Sales Manager

Andrew Barker

Sales Manager

Chris Wardley

Retail Manager

Jamie Williamson

Parts Manager

Charlotte Podger

Showroom Host

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

quick and efficient service

Service

Excellent service at Hungerford. The staff were warm, attentive, efficient, professional and accommodating.

Service

Friendly welcome. Work done efficiently and on time. Staff made us feel special.

Service

I dealt with Millie who was brilliant - incredibly helpful and professional. I received a call from her as soon as the car arrived at the service centre and she kept me up to date.

Service

I feel confident they completed a thorough and professional service and all was explained to me during and on collection of my vehicle.

Service

They did what they said they would do within time and courteously

Service

The disappointment for me was that a courtesy car wasn't available for the date I requested and the fact you don't offer a customer shuttle service.

Service

My car was in for checks after recent repair work and all was carried out quickly and efficiently plus they noticed an Issue with one oy my tyres which I changed a few days later.

Service

Nice people and surroundings, pity its nearly an hour's drive from home.

Service

The Service team at Dick Lovett Hungerford are very friendly and professional. Always ready to answer questions and solve little problems.

Service

From when I got the bad news that my car needed two new tyres, it took a bit longer than I would have expected for the job to be completed. However, the £30 discount per tyre was much appreciated.

Service

Because I was satisfied with the experience

Service

Problems sorted ok although there was a long wait for a spare part. I except that this was due to the nature of the problem.

Service

i turned up a week early but they still manged to squeeze me in

Service

Quick and clean car!

Service

Service was excellent

Service

Sensible assessment of work needed. Not too expensive. All completed to time estimated.

Service

Answer above

Service

See comment above about paintwork. I can perhaps understand this for large bodywork jobs, but for small touch up jobs Dick Lovett Hungerford should be more practice.

Service

Efficient and friendly service.

Service

Faultless service

Service

Dick Lovett saves the day as underlying BMW product clearly not up to scratch/brand values

Service

1. The person dealing with our car left Dick Lovett. We had to wait almost 3 weeks for a spare part and only got the status when we called. 2. We rebooked the car to find the booking hadn't been put on the system 3. Car was returned without a wash

Service

the people treat you as a person and the service is flawless

Service

Very friendly service and a very good relationship with John

Service

Outstanding as always.

Service

Efficient and friendly staff, provide vehicle collection service from my place of work.

Service

Used this dealer a few times now since Marshall's broke their trust with me and my car. Definitely play by the rules and appreciate their customers. All the staff are really welcoming and polite.

Service

because my service manager, John, makes sure that all aspects of my experience is entirely appropriate. I have been using BMW Hungerford for over 20 years and have always been extremely satisfied.

Service

Professional, friendly and prompt service taking care of all details.

Service

Courtesy car was externally dirty and fuel tank was only one quarter full despite my having been told that it had a full tank.

Service

Didnt complete all work advised

Service

John in service is first class

Service

See 1. above

Service

As two new tyres required,tyre quote from service dept excessive. Otherwise would have been a 5

Service

My car was booked in for a service and MOT on a Saturday, I was advised that a courtesy car was not available in advance and that no precise timings could be given. The car was dropped off at about 9am but was not ready until about 12.30pm

Service

Cannot fault anything

Service

They try hard.

Service

Resolved the issue without quibble

Service

Great customer service.

Service

Only criticism of DL Hungerford is its size, it's outgrown the location

Service

Very good service and friendly people

Service

Had to wait 3 days for repair but all sorted and car washed which is a nice touch.

Service

Friendly, quick and got the job done that was asked for.

Service

Not all issues fixed

Service

The team were efficient and kept me up to date

Service

They tried their best to secure goodwill support from BMW Centre, recognising the N43 engine issues as highlighted. They were professional, sympathetic and helpful.

Service

Paul Seabrook? at Hungerford BMW was outstanding

Service

Once booked everything was good and Leon looked after me well.

Service

Kept me informed throughout the period of service, we're honest.

Service

Car repaired quickly and efficiently under warranty.

Service

I have already sent a message about this but so far heard nothing back. For the first time ever my Wife's car was not very well washed on the outside and almost nothing done on the inside. This has always been a guilty pleasure when collecting.

Service

Chris Wardley and Steven Radley were very sympothic and wanted to help as they were keen to get to the underlying issue, which bmw head office and bmw assist did not want to help with.

Service

BMW HUngerford did a good job in my view. Unless it is shown later they incorrectly fitted the new suspension airbags I think the service is good.

Service

I called in to see if I could make an appointment in the near future to get my brake pads changed as the warning had gone from several hundred miles life left to zero in a few days. They changed them there and then whilst I waited

Service

Everything we wanted was carried out And the staff were superb

Service

Because I am completely satisfied

Service

as above, and the job is done in the time limit given

Service

It was hard to het the vehicle back the next day. You did everything you could and I got it back late evening.

Service

Te waiting area has very comfortable chairs and the beverages are all good but it is situated in the middle of a very busy area which is difficult to shut out.

Service

Great service, fast and efficient. Very helpful and friendly staff

Service

On time. Friendly. Efficient

Service

Good, friendly and efficient service

Service

Service personal were extremely helpful regarding my warranty pack

Service

Parts Manager was very helpful, friendly and efficient

Service

The service adviser was very helpful in explaining the issue found with my car. I felt that my car, although in its 13th year, was as important to them as any other car they were dealing with that day.

Service

There was a minor mixup about collection - which was nobody's fault - otherwise it would have been 10 out of 10

Service

.

Service

Paul the service advisor in Hungerford went out of his way to explain everything and ensure the car was ready for collection on time.

Service

No reason not to be completely satisfied

Service

Customer service.

Service

Nothing is too much trouble at DL. People are surprised how high the mileage is on my BMWs yet how great the condition is. That's because they're still serviced by a BMW dealership, and probably the best one out there, Dick Lovett.

Service

Long standing relationship, great service

Service

they always do a good job

Service

Completed without fuss and on time

Service

The bill was presented to me after the work , but I did let the salesman know it was another. BMW Garage paying !

Service

They always give a personal service and consistently go the extra mile to ensure customer is completely satisfied.

Service

Service from start to finish and all involved was excellent.

Service

I am very satisfied with all my visits to Hungerford I have no issues or problems

Service

My iDrive failed whilst touring and the advice from BMW was to take the car to a franchisee which was Dick Lovett. They were extremely helpful. They resolved the problem and kept me informed by phone.

Service

No complaints whatsoever.

Service

They performed the wheel swap as expected

Service

All really smooth and easy. Mostly done via an ipad so nice to see we aren't waisting paper. Tom also sat in the car with me and spoke through the main functions I wanted to know about.

Sales

Took over 3 weeks to receive the vehicle that was in stock at another dealer.

Sales

Fair price, good customer experience, and prompt delivery

Sales

Loved the emails updates about where the car was. Also it was delivered earlier than expected which was a bonus

Sales

Dick Lovett at Hungerford provided an exceptional purchasing experience where time was taken to ensure that our new vehicle met our needs and we were entirely happy before we drove it away from the showroom.

Sales

Excellent all around. Only suggested improvement would be not to add dealer and paint protection stickers. I removed them and now have an ugly sticky mess on the windscreen and rear window...!

Sales

Good service

Sales

My new car arrived early and the time and day of pick up was perfect