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Due to covid no car cleaning
So far as I know the service was well conducted. I have not rated completely satisfied as the service light on my car was not re-set and I need to make an additional journey to the dealership for them to re-set it
Great dealership. Efficient, polite and good at what they do.
All work eventually completed as requested
Great team at hungerford, helped me get an area to work while my car was in for service. Only negative, car was not cleaned which I would expect having previously been an Audi driver.
Great service and friendly support.
Easy to organise service at short notice.
Everything I expect from them or any other garage
Fully satisfied, explanations are perfect for me.
Efficiency, helpfulness & friendliness
Because I was completely satisfied.
Pretty impressed actually .... good communication, great video ??
Paul was so friendly helpful and efficient throughout.
Everything done and explained to a high level and reasonable cost
Paul at hungerford has always exceeded my expectations so much that I won't go anywhere else. It's an hours drive for me to get there but worth it, I have gone to other Bmw centres in the past with issues and the technicians were unable to find, or r
Dealer is excellent - issue is the tyre wear on X5's and the profiteering approach on tyre prices by BMW - I can always buy identical tyres from other sources at 60-70% of the price you try to charge
My service was carried out efficiently and even given the restrictive circumstances we are in I was made most welcome and kept informed of progress.
more than 10 cars purchased from here and never a problem
It was quick and easy process
Friendly staff who listen and help sort out any issues
Amazing Team at Dick Lovett Hungerford, worked really hard under difficult circumstances in regards to making the whole experience COVID Safe. Superb customer service.
From start to finish I was made to feel like one of the family .
Can't fault the service.
Always a pleasure to deal with
Made provision when I have a fracture
Kept up to date from start to finish
Efficient, courteous and careful.
i was very satisfied as there had been processes implemented to keep everyone safe, the staff were very friendly and helpful and everything ran very smoothly.
I have used Dick Lovett Hungerford quite a few times and always have a fantastic service.
Dick Lovett staff are great!!
Relatively painless and very helpful
Sorted the issues I had been having.
DL couldn't have done anything to have improved the experience
excellent service and good communication by staff
The experience was good, but I thought the cost was expensive for a basic service.
Collected my car for it's recall and service, then delivered. All very good service.
Great service from Vonda
Staff were polite on arrival, COVID security was very good, courtesy car was clean and my vehicle was turned around in good time, Milly miles kept me up to date with what was going on.
No issues at all
The staff care, they are not pushy and they delver what they promise with the minimum of fuss
All went well.
Excellent service as I've become used to expect at Dick Lovett.
Easily accessible and responsive
Service carried out efficiently
They always go the extra mile. The customer service experience is second to none. They very clearly strive for 'right first time' and for me manage it every time I visit the dealership. Everyone is very engaging and represent BMW impeccably.
again simple process of car repair and hand over fully explaind and no dramas first class eperiance
Staff were pleasant and professional
Great Hungerford garage service
Always attentive and courteous.
A small blip at the end but it was soon rectified by the Manager, Thank you
Well organised, good communication and friendly service
Good service at Dick Lovett Hungerford
Great and helpful staff.
Very accommodating considering the COVID restrictions.
Could not ask for more, perfect
Good service and friendly. Happy to help
very knowledgeable person dealing with the car i wanted
Duncan made it very easy and a pleasure to deal with
had all the answers I needed at hand
Really happy with communication and updates throughout buying process
Fantastic service, every aspect was handled professionally and in a very timely manner.
Sales person was outstanding especially given the restrictions of Covid-19.
Personal service given how busy I am
Given the Covid restrictions all was handled very professionally.
All well managed
Showroom was well laid out and the car was displayed perfectly.
Very professional approach throughout.
Duncan was amazing. He had us at hello. His enthusiasm was outstanding and he is a credit to the BMW brand. He even drove the cars to us at home to ensure that we were able to enjoy them as soon as they arrived. We loved his videos!
Nothing was too much trouble and they treated me with kindness and respect. Excellent!
first rate customer service level
Under Covid restrictions the purchase and delivery of my car was handled extremely well.
Given that we have COVID rules impacting on the interface between customer and dealer, everything went as smooth as it possibly could. It was very well organised by Paul
Made to feel our customer was very much appreciated
Requested test vehicles made available for a weekend
Friendly and accommodating staff who are genuinely interested in their customers
Nothing to complain about at all! Entirely satisfied. Though I would appreciate the opportunity for a full demo once lockdown restrictions are lifted.
Despite the Covid restrictions the handover was quick, painless and very professional.
Mathew and the team helped very well and kept in touch with my purchase
Sales support really good. Felt they really worked for us in locating the car we wanted
The person dealing with my sale was Matthew Lovelock. Dealing with him seemed transparent and very straightforward - a true professional. In addition, there was a shared passion and excitement for the purchase I was making.
A special thanks to Tom Doyle for his support towards the end of the purchase - a credit to you.
Tom handled my requests simply and efficiently, did everything remotely due to CV and was an ambassador for both the brand and DL. Excellent.
Have not dealt with Matt Lovelock before and he was very helpful and informative about the new car. I certainly welcomed being provided with short videos dealing with certain aspects of the car.
In these difficult times the usual experiences cannot be offered, however Matthew kept me up do date with the car sales process, he sent through more than enough links to features, driver experiences. Handover in a click and collect age was different