Poor communication coming from the garage.as I think car under warranty no gives a toss. Badly managed

They confirmed the price for my first service, slightly cheaper than I was expecting.

When I collected the car, it wouldn't start because the fuel tank was empty. BMW then sent me to a garage with one of their employees so that I could fill up a jerry can to bring back to the car. I thought this was very poor Service

The customer waiting area was a little untidy.

Service & MOT completed quickly and car nicely valeted. They found the long lost stylus for my tablet pc under a seat or somewhere.

Once again well looked after by Charlotte and Leon on this occasion who sorting out my initial MOT and retest.

No issues

Great service and price.

As above/ great customer service.

always get first class service

Work carried out as required, finished ahead of schedule. Staff helpful, pleasant and professional.

Professional Service

The service was great, but the booking process could have been a bit better.

Because they responded quickly, efficiently and courteously

All the staff we dealt with were considerate and efficient

Staff were polite & extremely professional, the car was well serviced, the courtesy car was excellent, handover good and prices good. I particularly like the video from the mechanic responsible. Everything at Dick Lovett exceeded my expectations.

Car dropped off 9am ( not booked in ) Resolved, fixed, cleaned and informed by phone at midday

Completed on Time

Staff were extremely helpful and competent

Paul responses realty quickly to my emergency and removed as much of the hassle from my breakdown as he possibly could have

Excellent

Never did get the SMS with a video link for my vehicle Health Check

Very professional reception, charming staff, job completed in time

Great service

Problem fixed on second attempt Now a scuff on the car boot .. this could have happened while parked outside my house the night before. I don't assess the car before it was collected.

Completely satisfied I have using this garage for 25 years plus

The staff are always friendly and available, not like some Auto centres!

No reason not to be

Everything done as requested and expected.

Excellent service

Good service as expected.

Service was carried out in the time promised and a courtesy car provided

My car was booked in during an afternoon. I left it with them whilst I visited a friend in Hungerford. When I returned it was ready for me sooner than expected.

I did not get an apology as to why the tyres had not been changed in the one and half hours that I had been waiting.

Welcoming and courteous- I arrived at BMW for a service on my 1-Series but despite not having booked a courtesy car, I was given a desk to work, and frequently asked if I wanted refreshments by Barbie and Stephen.

Over the past 6 or 7 years I have never had a reason to doubt the quality of the service and repairs. Also the car is always very nicely cleaned - I usually think it looks new when I collect it.

Because I was completely satisfied. Why else?

Amazing customer service at Hungerford being friendly but professional, all the staff make you feel very looked after and special with nothing being too much trouble. My car is my baby and I love that way they look after her so well.

You have been completely satisfying!

Work undertaken quickly and efficiently

Because I was satisfied with it.

Dick Lovett Hungerford deliver great service and they were the dealer that spoke to BMW all those years ago about the 3 series convertible mentioned in my previous question response and fixing it under warranty.

Very good experience. Polite and professional staff.

Dick Lovett used to provide a personal service, with people eager to help and really looking after you. This time, it was difficult to book the appointment at all and when I arrived I had to wait.

Good service, competent mechanics, reliable and convenient with good courtesy car.

Very good service. Car had a problem and they sorted it.

Satisfactory experience. Nothing amazing.

Very helpful

Dick Lovett (Hungerford) have consistently supported me to sort-out a number of small, but irritating, faults that were built into my car.

Great team, always helpful. Quick and efficient.

Number of different issues including actions which directly caused a breakdown the following day. Am meeting has been arranged with the dealer to discuss.

The problem with the car was fixed, the service carried out at an affordable price and the car was returned to me having been washed and cleaned. Very impressed

Reliable and undertakes quality work.

Very happy with the service

very simple to deal with.

There's a genuine warmth to the way your spoken to, far more valuable than just a coat of polish.

Service completed in a timely manner, no issues with the fact that I'd got a service pack and was cleaned which is always nice.

All good until heading home when I noticed the service history hadn't been updated. Had to return to dealership to update i-drive. This is the second consecutive time this has happened with

Friendly, professional service

Like the Garage at Hungerford, good experience.. It's a shame the parking situation is not always good, although the staff try to help you straight away. Would also like a garage closer to home, we live in Cold Ash - Newbury would be ideal.

Overall highly professional, personal and brilliant service from Leon in service dept.

All work done within the allotted time and I like the thorough valet clean.

Car damaged and not fully valeted.

My car was returned on a lorry with a recommendation, then it was collected again an hour and £500 later after the recommendation (new rear tyres) didn't work!

Small and friendly

With the issues I had with the car it took 3 months to book in the car to be looked along side 3 times of chasing from myself. When I collected the car I had a puncture which wasn't there when I gave it in and had to pay half for the wheel.

From arriving and made to feel very welcome by the reception staff to booking in my car was very easy

Paul Doel was extremely knowledgeable and went over and above to ensure I was familiar with the controls on my new car, really helpful.

Work finished way ahead of expected time

Did what was necessary

its between Completely dissatisfied and Completely satisfied

they collected my car, called me to tell me they had received it, told me when the work was done and then it arrived back at work sparkly clean! brilliant communication.

I was not offered a courtesy car when mine was serviced.

The staff at Dick Lovett Hungerford are a delight to deal with and the service and communication we have enjoyed when purchasing the car, dealing with the EGR recall and, most recently, servicing the vehicle has been excellent right across the staff.

Had to continually chase via email for a response. Again I was dragged into the showroom for nothing. Offered a ridiculously low figure for my car. Apparently my 2015 reg car has devalued £7k since I bought it 9 months ago.

The repair could of been done quicker it tock just under a week to fit cameras to my mirrors

My car came back dirty following the service. The marks were picked up during the service.

Excellent and responsive service. From the initial calls, to the organising of the hire car (and the hire company) it could not have been better handled. Things happened exactly as had been explained, in the timescales advised to me.

Great team

Friendly and courteous after sales and service staff. Clean and professional working environment.

No reason not to

When I was unable to get back to collect the car they delivered it back to my home.

Car was processed and serviced quickly.

Everybody very helpful and polite

I was kept informed at all stage by the staff at Hungerford to ensure that my car was returned to me as quickly as possible. They were very assuring and very professional in the way they dealt with my problem.

Nice people who go the extra mile.

Everything was carried out on time with an efficient health check

Everything was done as expected and the car was collected and delivered back on time

Issue with the car found and rectified.

I was made to feel at ease from the start and treated very well. Never once felt like I was being pushed.

Good service, polite staff, finished at time agreed, car was washed

The whole experience is positive and helpful

BMW seem to be losing the plot.

Tom Doyle sorted everything for me; he kept moving things along and ensured I had nothing to worry about. It's a super friendly dealership.

Tom and Andy at Dick Lovett were awesome. They were very patient and consultative in their approach to selling me a car and I found them very easy to deal with.

Cannot fault - 6th car purchased through BMW Hungerford so they must be doing something right!

Excellent salesman and the vehicle explanation were very clear.

The sales people Ed Headon and Chris Wardley were polite and respectful. More importantly they took time to answer all my questions. The whole purchase experience was very positive, with my wife also feeling very comfortable.

Attention to detail and nothing was too much trouble

Great customer focus, great service, not patronising and they listened!