Dick Lovett Hungerford Star Rating
Sales
10 comments from 30 reviews
Service
54 comments from 151 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"excellent staff, friendly and helpful"
"Superb service from both service advisors I dealt with."
"car was returned not as cleaned as hoped. smeers on car and alloys were filthy"
"I was abroad when the dealer contacted me via email to say that I was due an MOT while abroad. They kindly arranged the service using text so that I could have the work done promptly on my return."
"A very good experience when using dealership"
"The work Dick Lovett did was v satisfactory. The body work quote I have is not"
"they try very hard to rectify faults and keep me happy."
"The dealer did not clean car properly. Was offered free valet as compensation but declined this."
"The serivce experience was very good. I was well informed by the excellent service team throughout. The cost estimate given was very accurate for this oil service"
"Very helpful and I was kept up to date. Work was expensive as brake discs needed to be replaced but I was given a reasonable discount. Good service"
"Hungerford were extremely helpful and pleasant Only minor negagative internal clean was done well"
"Always an outstanding service."
"First class as always."
"A faultless experince from the moment I checked the car in through to picking it up."
"The staff were very helpful and polite and made the whole experience very easy."
"Matthew Lovelock made my visits easy and pleasant and was most helpful"
"I had to speak to the service manager to get the service authorised. Other than that they were pretty good."
"The work was pretty much all complete to plan, but we have had some ongoing issues with electrics."
"People were very good."
"I thought I was treated in a thoroughly professional meanner"
"I took the car in for a service last year and they said it could wait and yet when I took it in they said that I should have taken it in earlier!"
"The service took too long."
"Best service depart,ent i have ever used"
"It took 3 weeks to repair my BMW"
"the service was very good"
"Repair not possible have to re book"
"The team are excellent notably Claire, Gareth, Kelly Natasha."
"They cleaned the car inside and out but forgot the boot. However, they sorted it out for me without question when I pointed it out to them, which was really good."
"The dealership were good - though they seem to insist that the tyre pressure is required to be maintained to stop the problems which I don't agree with."
"Very helpful staff. Efficient."
"If this had been before the service it would have been a 5."
"Overall very good. I was not pressurised to buy and given plenty of time to ask questions. A bit miffed that the offer of a full tank didn't transpire. I could have challenged this, but didn't notice until I was back home."
"It is fine with the exception. That I had a call from the dealership the day before i was to visit the dealership to tell me that there would be a £1000. The courtesy car was issue."
"Staff very helpful and friendly. There was tea, coffee, biscuits and television provided."
"Have used this excellent dealership for a number of years"
"Service staff were on the ball, and very professional."
"Was told it was my bad driving for clutch issue before it was replaced, no apology, no recompense, no assistance"
"courteous staff throughout, thanks to Matt and Sam."
"Claire on the service desk was great, she kept us informed on what needed doing, gave us regular updates as things took longer than expected. The only negative was the cost which was very high."
"Polite, helpful and very efficient"
"The customer feels that the dealership could have done more. In relation to the service they received at the dealership. she had a problem with the brakes straight after a service."
"Dealership are excellent, sometimes very difficult to get a convenient appointment"
"Bahnstormer are excellent dealer."
"Very satisfied with the service and the staff were very patient with me."
"Completely Satisfied the service advisors are always very friendly and willing to answer any questions or queries"
"Very routine."
"I had to an issue with unauthorised woek been carried out without my agreement, however on challanged I was not charged. I was pleased in the end"
"No problem with Dick Lovett. Very professional. The problem is with the CD player display, a BMW problem."
"Good but they tend not to return calls when promised"
"Other than price, it was perfect."
"Car parking can occasionally be a problem"
"Always very polite efficent"
"Expensive"
"Service Department was as welcoming, friendly, and efficient as always and a large part of the reason we've owned 4 BMW's. It's not their fault the car has had so many faults and they share my frustration at it."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Always impressed with the excellent service from the dealership and salesman Paul Doel"
"Exceptional service, Stephen Redway deserves particular praise"
"Very good friendly and professional."
"The team at Hungerford have really gone the extra mile and is the reason why we chose BMW again"
"Whilst going through the decision making process on exactly if and what BMW I wanted, Paul at Dick Lovett was very helpful, and at no time did I feel pressured into buying something."
"David Johnson and Chris the finance man were both brilliant"
"Very good sale service. Only issue is the business of the dealershipo its hard to get appointments esp at weekends."
"This is our second BMW bought from Paul Doel at Dick Lovett, the only time we've ever returned to a dealer. We've always appreciated the time and patience afforded to us when making up our minds."
"Very good except fot the confusion with the interior finish"
"This is my second purchase from Dick Lovett, Hungerford in eight months. I have purchased a number of new vehicles, Dick Lovett, Hungerford I know I can reccomend with absolute confidence."