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Cant have been easier. Hassle free, despite me constantly changing dates
Explained before and after and all spot on.
Nobody gets 10 out of 10 in a survey!
The service is professional and I have not experienced any post service issues.
Car was returned with a scratch on front wing which is too deep to fully T-cut out. I did not see it until the next day as I picked up my car after dark. I saw no point in complaining as obviously if you were aware of it you would have told me.
Easy to arrange appointment and kept fully informed. Car ready and waiting as promised.
It was only an MOT test!
Pleasant staff and car was returned on time
The problem we experienced was recognised, the solution identified and the remedy implemented quickly.
On time, efficient, friendly and a nice clean car too
I wasn't happy with the loan car I was offered and was given another more to my liking, which was very helpful.
An honest, friendly and reliable service. Very flexible and prompt with a great clean to top it off.
Because the team did the service and helped with an issue.
mostly excellent with slow response r.e. warranty item requiring chasing bringing score down on average
Helpful, friendly staff.
Quick and car cleaned
Helpful and friendly staff although weren't able to fix the intermittent fault in the car as it didn't show itself unto I got the car home.
I had no knowledge of this problem before - and I'm sure I would have been aware of it.Suspect damage was done whilst delivering car from my home to the workshop.
Staff was very professional and friendly at the same time.
Loved the video after service, on time delivery
Efficient and helpful team.
have had a BMW from Hungerford for many years and always found the servicing arrangements efficient and agreeable
The service experience was good but the downside was, someone with very muddy and oily boots had driven the car and left oil and dirt on the door sill and on the carpets
Vehicle was repaired on time and returned clean
You only cleaned half the roof
Excellent staff, made comfortable whilst waiting, not kept any longer than time stated it would take
I brought my car in for it's first service and waited while it was completed. It was very efficient and I made use of the wifi, using my laptop while I waited.
Car was completed on time and returned clean and all work was thoruoghly explained.
Service was completed as promised and on time
Still waiting for costs to be sent to me regarding repairs required for my car
Did have a slight issue but this was very speedily resolved. And device is always very courteous.
Excellent customer service - attentive, friendly staff.
Work done and finished on time.
The staff, from technicians to service advisors are always courteous polite and well mannered. Dick Lovett provide a good example of a business model for the retail and service sector. Thank you.
They were really responsive, collected the car from my Business, which was fantastic. Chris the GM is very responsive, and delivers the experience expected from the brand
My BMW was on a recall. I arrived just after 0800hrs and was throughly disappointed by the attitude of the DL representative checking my car in.Not enough characters to explain my disgust.
Car returned in with no issues regarding the service and in clean condition.Drivers seat, steering wheel and mirror required repositioning back to suit me.E-mail service report could not be understood due to loud background noise.
Very friendly and courteous staff
I could not get through to central service bookings.Not very BMW.After 3 attempts I phoned hungerford and all was ok.
Excellent customer service, helpful and friendly staff who completed their work within a timely manner.
No complaints at all - easy to book the service, easy to get a replacement car for the day. It was quick for me to sort out when I arrived and quick on pickup
Friendly professional service.
First class service from all the team
Efficient, with good communications.
Car serviced and cleaned as expected
FINISHED ON TIME AND GOOD STAFF
I got exactly what I was expecting!
Looked after very well
took a little longer than I expected. I was however well looked after.
Always a pleasure to deal with.
Quick, good communication, good facilities whilst waiting and a clean car at the end
Well received at showroom by courteous, efficient staff. Well supported by the staff at BMW Hungerford throughout purchase and follow up service.
Efficient and courteous
As above. They couldnt be more helpful and efficient
Because the car was fixed and I wasn't inconvenienced at all and I was made to feel important.
General efficiency.Slight wait to pick up car which had been ready for some time.
Service was completed in the time stated and was returned washed and cleaned inside. Staff very polite, friendly and helpful.
Great service and pleasant staff
Efficient and friendly and good standard clean!
They always go the extra mile to ensure that the customer is totally satisfied with the service they provide
I had a service inclusive package. Was horrified to find the next service was set by you for 53000 when I brought it in for the last service November 2017.Why oh why was it set over the service limit.....meaning I had to pay??Not happy
They did what they said they would do
Excellent service, confident, well presented - Great communication
See above comment also Charli who was my contact was knowledgeable, great to interact with and efficient. I would be delighted to buy a car from this lady
Excellent quality service and all staff were friendly and helpful
The two ladies on reception on the day I went in were terrific. Friendly, chatty and made me feel welcomed! Hats off to the lovely ladies.
Because it's local; and the staff are friendly and genuine across the board.
Incomplete. I need my car back. Its 3 weeks today when it went to the garage
As ever they do what they say they are going to do in the time period they say it will take. On this occasion the YAW Sensor fitted last year was being replaced under warranty.
The service was carried out at a reasonable price and was returned cleaned
Efficient friendly and thorough service
Staff always helpful and the car comes back slick and span.
There is nothing to fault, i am completely satisfied with the work carried out.
The whole set up was outstanding
Friendly informative and helpful service
Very professional service
Very friendly yet professional service and did exactly what I wanted
I booked on line to wait for the car but upon arrival the service team expected the car all day. I hung around in the town for almost 2 hours without a call to say it was ready then went back it was sat waiting
Dick Lovett (Hungerford) were excellent as always, it was just that my vehicle had a recall outstanding (not advised by BMW) that took four hours to repair. BMW called it 'quality enhancement' even though it could have ruined the engine!
Car was returned with engine warning light on due to a hose being left disconnected. Poor quality checking.
All work done as expected and in advance of estimates finish.
Car was booked in as scheduled with quiet efficiency and I was updated as to progress while I waited.
Superb customer service, and very impressive response considering I had no appointment and just called in with the hope that they may be able to help. Beyond my expectations. My sincere thanks to John Walsh who went the extra mile in every way
My car was serviced, the car my wife has was checked for a funny smoke smell, my car was cleaned and given back..
Having booked in an automatic I didnt expect the courtesy car to be manual. I did not enjoy it albeit a very nice car.
Couldnt do enough for me.
Prompt service and very courteous and also they manged to have my car serviced in the time frame needed
I would have given 5 stars as the service is top quality. But on this occasion a few days after I noticed body work damage that could have only come from when it was in for end of warranty/MOT. Contacted Dick Lovett who are planning to get repaired.
I would have been completely satisfied But for a couple of issues that were eventually sorted out
The same reasons as in Question 1
Very good reception/booking. Direct access to service staff during service (no call centre etc). Service completed efficiently and on time. Very personable staff.
Good people, no complaints
See answer No 1 and 30 minute wait for loan car, as previous user had not returned it, no one bothered to explain that, which would have made it understandable.
Started and finished on time with no problems.
Couldnt fault them
Done on time as requested.
Well looked after with work done on time/as expected
Courtesy and delivering on promises
The best service experience I have had anywhere.
Highly professional service received from the sales consultant.
Poor communicatins.Calls &emails not answered ¬ returned. Never really knew who was in charge of our car (though the chap was off sick at one point).Tried to tax car 1 month before ownership! told dates changed no appology. no firm date given
First class service all very polite and attentive. Very helpful with arranging the handover of my old car.
Very happy with Dick Lovett, Hungerford and its now my second BMW purchase from the same dealer.
Great product and great car. Made nice and easy to buy.
Very friendly and professional team
Apart from an error on the Registration plates, everything else was fine. To be fair the error was corrected immediately and caused no problem.
The salesman Tom Doyle was really excellent. The last thing I wanted was a pushy type, having had that experience at other dealerships. Instead, Tom was very personable, polite, informative, efficient and likeable. It was also not a vast site.
All done as agreed on time
Friendly atmosphere in the centre
Paul is a credit to Dick Lovett always on point, supportive, follows up, provided sound advice and makes you feel at ease with no pressure approach. Knows his products and how to look after his customers.
No one is perfect - but it came extremely close - good service great car
Most helpful at all stages,very courteous,kept us informed,excellent handover.
We were kept informed on progress and the car was ready when needed. Although there is a lot of bumpf to get through when changing cars it was done efficiently.