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ABOUT Dick Lovett Hungerford

About this dealership, what we look like and what we do

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i Memphis Design with a special edition.

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BMW i3 Service Inclusive

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Fancy a change of scenery to your usual meetings?

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The BMW 2002 Hommage

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Chris Taylor

Head of Business
  • Years in the company
  • Department All

Simon Lisemore

General Sales Manager
  • Years in the company
  • Department Sales

Chris Wardley

Retail Manager
  • Years in the company
  • Department Sales

Andrew Barker

Retail Manager
  • Years in the company
  • Department Sales

Charlotte Podger

Showroom Host
  • Years in the company
  • Department All

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No problems. Appointment available straightaway but booked for a few days later. (my regular dealership had delay of two months!). Courteous staff expecting me, service completed on time. Excellent facilities provided while waiting. All good.

Service

No hassle and car was ready before time and fully valeted.

Service

Great service nothing was a problem

Service

Car collected and returned to my house in very clean condition at times stated. 4 star rather than 5 star because the first time I used it the "reset tyre pressure " warning displayed, perhaps because of work on the dashboard.

Service

see above

Service

Our requests at Dick Lovett have always been carried out with the utmost care and attention

Service

Initially and on first contact, there was difficulty in booking an early diagnosis but it worked out well in the end.

Service

Prompt professional

Service

As above

Service

Great Service

Service

Fitted in at short notice.

Service

Two way process really, be nice to them and they're generally nice to you. I've been there so often with little problems that we know each other quite well.

Service

I WAS TREATED WITH GREAT COURTESY AND EFFICIENCY BY THE RECEPTIONIST AND STAFF. A VERY FRIENDLY COMPANY TO DO BUSINESS WITH!

Service

An appointment was made on a specific date for a named technician to complete and carry out a MOT re-test. On the day a different technician turned up to do the work. I was not consulted (very poor) and would have prefered to change the appointment.

Service

Very welcoming and service was carried out quickly & efficient.

Service

Having booked in the car online, I was not sure where to go on arrival. There is no signposting to suggest this is at Hungerford mini. On arrival at mini, the service assistant could not find the car on the system that I had logged in previously.

Service

Reason for last visit was to investigate a noise. Only gave four stars because unfortunately the noise is back so will have to take further time to bring car back again.

Service

The car was due to have a new tyre fitted, so I said I would wait. Thirty minutes later I was told the wrong tyre had been delivered by the suppliers. I was given a lift home, the next day the car was returned to me in the afternoon.

Service

Staff knowledgeable and efficient. Liked car wash service as an extra.Reasonable MOT price.

Service

The car went in having been recovered by BMW assistance. Lovett said that they could not find anything wrong with the car (they also did a service). Just a few hundred miles latter the car has had to be recovered, dead, again.

Service

Always helpful, efficient staff and all work is priced fairly, with any of my local competition.. This is why I drive to Hungerford.

Service

excellent dealership

Service

Been taking the car back to Hungerford since we bought it. Same as the previous 5 series.The staff know us and know what is important to us. Never fail to leave feeling totally satisfied with the outstanding service.

Service

They are always able to fit my car in at a moments notice and the work is always done to a first class standard. I'm kept updated with progress and I feel confident that my car will be looked after.

Service

Apparently, BMW cars are prone to wearing tyres on the outer edge?

Service

Once I had contacted them directly they were good and picked and delivered the car back

Service

All done in good time and car washed

Service

No issues with the service the customer area is rather small and it was well occupied.

Service

Because I was satisfied, completely.

Service

Car always comes back gleaming, the guys who pick up and drop off are superb, and the car never has to go back for any issues.

Service

I was able to book at short notice. The check-in was very slightly extended in that, as a late booking, I was not on the initial service sheet at reception but this was soon sorted out. The service was quick, covered all points, and the car cleaned.

Service

As above.

Service

Excellent service

Service

As above

Service

RJ14YPX this is my number car.... I 'm completely satisfied ????

Service

See above

Service

No problems, speedy and courteous service staff

Service

because whatever the car required work was done and there were no follow up problems

Service

No faults with Dick Lovett.

Service

I chose to have a precautionary oil & filter change at 6000m and was told it would be 1 hr, so I waited. However, it turned out to take nearly 3 hrs as BMW decided to do several updates after the oil change - they should have told me initially.

Service

No complaints

Service

Nothing to add I have covered this in question 1.

Service

As stated in previous answer

Service

Easy to book in,parts ready and on time, job completed on schedule,dealer kept me informed of progress.

Service

My car was towed in late on Tuesday, after Lovett had closed, but was ready by mid-day Thursday. One trivial thing that could have been handled better; because Lovett had closed when I arrived, I had to leave my key with the local Hotel overnight.

Service

It feels personal and friendly

Service

Told me what the problem appears to be - though research since suggests "feathering" of the front wheels is a particular feature of some 5-series vehicles and the "cure" is an expensive and time-consuming fix.

Service

Usual excellent service, but I was kept waiting longer than usual

Service

Responsive & nice people

Service

Brilliant team you have in there, only downside is parking space but positives easily outweigh this minor negative.

Service

Very good service

Service

Dick Lovett have been polite and helpful and the customer facing staff are excellent. I have recently experienced a recurring fault with my X6 which is frustrating and is proving difficult to find and fix. The staff are doing their best to fix this.

Service

What's not to like , totally free replacement parts & labour + a valet !

Service

Experienced no problems at all

Service

They did the job that was asked with no fuss and courtesy. repaired an annoying rattle i've had since the car was new at no cost.

Service

On time, responsive.

Service

Provides an outstanding service always

Service

The problem was identified quickly and resolved.

Service

See above.

Service

one week from coming in to look at my options to collection of my new car.very pleased with experience and Marc Kingh was extremely helpful

Sales

Always treated with respect and courtesy

Sales

Paul Doel Hungerford did an excellent job

Sales

I took a long time deciding which car to buy & I was not put under any pressure at all but encouraged to make sure it was all perfect for me

Sales

As repeat customers, we were in the capable hands of the sales rep who we benefitted from 3 years ago. Again, Mr Stephen Radway was unsurpassed in all aspects of sales representation and we are most grateful.

Sales

Everything was quick and done properly

Sales

Very good service at dealership - worked to find car that was within parameters for me.

Sales

As above

Sales

As I said above very good sales team

Sales

Courteous, helpful, knowledgeable, easy to deal with

Sales

Responsive but not pushy.

Sales

They dealt with my complicated transaction quite easily

Sales

Again, quick service - made to feel like I was important to them. Didn't feel pressured (unlike some other centres I have been too).

Sales

Notwithstanding the fact that my BMW delivery was delayed by 4 months (what was meant to be a March delivery turned into a July delivery due to manufacturing issues in Germany), the actual process of purchase/delivery at the dealership was very good.

Sales

Dick Lovett were superb. When ther was a small issue with the delivery date of the car they pulled the stops out and did a great job. Jacob the sales consultant did a great sales job and put together a compelling deal for me.

Sales

The salesman was excellent as usual, this is the 6th car that we have bought from this dealership through Stephen Radway. What I was less impressed with this time was the flexibility of the management with regards to the deal on offer etc.

Sales

Kept informed throughout process and all commitment's met. Comprehensive handover

Sales

Sales person took time to explain and answer all questions.

Sales

The exchange of my old car (same 640 model but diesel) went through without mishap and the new one (petrol) arrived quickly. Time from build to arrival was fast.

Sales

as above. it was a rushed handover, issues with application of the paint treatment and minor damage to the front of the car. The car had simply not been prepped to an acceptable standard.

Sales

Collection was fast and easy. Again we couldn't have asked for anything better.

Sales

excellent service and patient understanding and demonstration

Sales

As above

Sales

This was the third vehicle purchased from Dick Lovett and Stephen Radway is always a pleasure to deal with.