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ABOUT Dick Lovett Hungerford

About this dealership, what we look like and what we do

Latest News & Events

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW i Memphis Design with a special edition.

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Fancy a change of scenery to your usual meetings?

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The BMW 2002 Hommage

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Chris Taylor

Head of Business

Andrew Barker

New Car Sales Manager

Chris Wardley

Retail Manager

Charlotte Podger

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work explained clearly, follow up email and video gives piece of mind. Cleaning the car is also appreciated.

Service

All works very smoothly

Service

I was told that I needed to replace my wipers because they were smearing. I declined. My car cleaner used some vinegar on the wipers and they were like new.So all they needed was a wipe with a cloth??

Service

I had to phone to see if the car was ready for collection

Service

exceptional service! I have mentioned to many of my friends how pleased i am with Dick Lovett Hungerford.

Service

Fixed the problem I had which happy with - however car was in for the same problem a few months prior - in fairness I initially reported symptoms of 'stuttering engine' however it turned out to be transmission related;

Service

Everything was handled properly and completed on time with superb notifications of progress and completion of the job.

Service

Professional. Courteous. Honest

Service

First class customer service

Service

Always helpful and courteous

Service

Been a customer for over 20 years and this is the reason I keep buying BMW

Service

Super service; any issues are always resolved straight away. Very professional team.

Service

As aboveBought three bmw cars this year, 7 and two 4 series - thinking about a 4th in 2018

Service

Servicing was spot on

Service

Washed my car too!

Service

Would have been five stars if I on the way home hadn't had to go to a garage to put air in the tyres to reset tyre pressure warning, and then reset all my settings because of an computer update. Service and staff were excellent.

Service

Service was done within agreed time.Staff polite and well informed.Car returned washed and vacuumed.

Service

The staff were helpful, repair was carried out quickly and a courtesy car was offered immediately if I wanted to leave my car with them. Received early phone calls to update and when ready.

Service

completed on time without issues

Service

Very quick to asses the problem, part ordered, loan car made ready, Leon couldn’t have done anymore to help and to say when the car was ready . It was ready on time and the coffee was excellent

Service

The first person I spoke with about the problem with my car didn't really know much about the issue (failure of the auto headlights to switch on in poor light conditions/not sensitive enough). She thought I would just have to live with it.

Service

The follow up video looked useful but, as the sound quality was so poor that I could not pick out what was being said, it served no useful purpose.

Service

Good customer service and very good communication with everyone doing their best to keep car costs reasonable and well engineered. Expert knowledge and keen to listen to customer and explain everything clearly.

Service

Excellent service. Professional, friendly and helpful.

Service

My local Hungerford branch has always offered a very high degree of customer service and support.

Service

When I took in my car for an oil change I was told it would be 1.5 hrs so I walked around Hungerford but when I returned after 2 hrs, I was told they were updating software and they couldn't stop it. I had to wait another hour for it to finish.

Service

Polite, efficient and generally great service

Service

I booked the car in for fast track for MOT and service. I was told to bring the car in at 11.30 am and it would be ready by 2.30 pm. It was ready a bit before 2.30 so I was impressed by their efficiency.

Service

Quick amd efficient

Service

Parts delivered next day and everything done as scheduled

Service

See above and our car appears to have been well maintained as usual.

Service

Good reception staff, check up report and film very impressive, car cleaning to a high quality

Service

In the past I have always been made feel that customer values really do exist and I would never have any reason to leave anything other than 10 out of 10, however on this occasion I must confess to really feeling as though I have been left wanting.

Service

Continuous improvement over the years - and great quality of staff

Service

same as above

Service

Polite and prompt service from all the service centre team. Invoice was slightly less than anticipated.

Service

Kept informed all the way, car had a bath too!

Service

All work done to schedule, extra work done at reasonable price, car collected from home.

Service

They just basically do what they say they will.

Service

Extremely helpful as always, especially Stephen Radway in the sales department.

Service

Painless

Service

Very prompt, work completed in time stated.

Service

Dick Lovett (Hungerford) Ltd have always given me complete satisfaction. Staff are very knowledgeable, polite and friendly.

Service

The service was performed on time and the staff are all very polite and helpful. The only possible improvements would be better customer parking - but it is a small site - and the waiting area is a little cramped. But that's being very critical.

Service

Over the last 10 years Dick Lovett Hungerford have consistently provided outstanding customer service

Service

I haven't experienced a single problem since + your price was not bad at all

Service

Video report highlighted visual safety checks and informed me of overall vehicle condition. Service reception were obliging And happy to discuss all my questions giving me as much time as was necessary. Vehicle cleaned but wheel arches were dirty

Service

Well handled

Service

Just to keep you on your toes!!!

Service

Hard to think of any improvement

Service

A very good price and free valeting included.

Service

See above answer.

Service

Best dealership I have experienced in 50 years of vehicle ownership. They exceed expectations in all areas.

Service

Very respectful, friendly and efficient reception staff

Service

Always accommodating in the service centre and the show room whilst I am waiting.

Service

Have had 3 x3s from Lovetts - always serviced here over the years, yet always asked for NI number for courtesy car. How many times do you need the same info? If sending a reminder to bring NI with you - ensure message received. Ever heard of texts

Service

Everything explained to my satisfaction.

Service

Friendly, listened to ME and what I need, not too pushy, gave me time to consider options. They made the whole experience easy and enjoyable

Service

did what they said they'd do.

Service

Never received a detailed report before. Very happy

Service

Excellent customer service

Service

Friendly, efficient and effective

Service

Car taken in for mot and check-up. Mot cost only about £30 and check-up revealed no advised problems.

Service

End of the day, I have the car hired home because the work can't be done on the day.

Service

All checks were carried out satisfactorily; the loan car was much appreciated; and Charlotte was very helpful & friendly

Service

Always helpful and kept informed

Service

All done on time despite 2 unexpected manufacturer upgrades being required.

Service

Amazingly good. I have emailed separately about this. Picking the car up and delivering it back has moved it from good to excellent

Service

Staff are very helpful. I am always disappointed with the loan cars that they issue.

Service

Very helpful people at Dick Lovett Hungerford.

Service

Thorough. Good communications. Found things I did not know were wrong. Lovely people. Smart building. Great coffee and biscuits. Nothing to fault.

Service

Friendly and professional.

Service

Very courteous and willing to assist.

Service

Both Andrew and Jacob were polite, professional and friendly throughout the process without being too pushy, and always keeping me up to date with developments, essential qualities in their environment.

Sales

The salesman Stephen Radway looked after me very well and helped to work through a number of options before we found the ideal car, and then the delivery of the car was very prompt and worked around my timescales which was most appreciated.

Sales

As mentioned, Robert made it so smooth and was an exceptionally good bloke to work with. I've told plenty of friends looking at new cars that if they want a BMW he's the man to go and see.

Sales

Nothing was to much trouble

Sales

The salesman, Paul Doel at Dick Lovett in Hungerford, was excellent in both the sales and delivery processes. I felt well looked-after. I have already recommended him to my friends. One has taken my recommendation and already has contacted Paul.

Sales

Dick Lovett Hungerford are aways very polite and professional. I like and trust Stephen Radway - I’ve know him for many years now - he made the whole process enjoyable and worked with me to find the best solution for me.

Sales

Completely satisfied with Dick Lovett (Hungerford) Ltd. If I was completing this for Barons Borehamwood it would be a "Completely dissatisfied"

Sales

Staff at Hungerford were superb! Nothing was too much trouble and they took care to make me feel comfortable as a single 60yr old female.

Sales

customer service was brilliant from first enquiries to handing the keys over and driving away

Sales

Personal touches and friendly attitude.

Sales

I have now had 3 BMW's purchased through Hungerford BMW centre and the staff are so helpful and friendly, they make the whole experience so pleasant and easy.

Sales

No problems.

Sales

Was kept up to date by Tom excellently, I had a few queries and he answered them perfectly. The BMW Live Chat I used was a little poor but that's not Dick Lovett, Hungerford's fault as I don't believe they're involved with that.

Sales

Tom Doyle was a knowledgeable, professional and engaging salesman, and was able to answer all our questions; he also made the experience enjoyable.

Sales

The salesperson, Tom Doyle, was excellent and I was given good service throughout.

Sales

Very professional..

Sales

I am completely happy with everything, Chris W and Tom were fantastic

Sales

Well looked after

Sales

Excellent customer service. Sales people not pushy at all.

Sales

I’d like to take the opportunity to give Tom special praise. He went above and beyon throughout, continuing to date and has been fantastic during the process. Thank you!

Sales

Tom at Hungorford was the best.

Sales

Good product knowledge. Helpful across sales & finance. Kept informed on production & delivery schedules. Very nice coffee.

Sales

Despite there being a miss communication it was handled sensitively and we had the outcome we expected