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ABOUT Dick Lovett Hungerford

About this dealership, what we look like and what we do

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i Memphis Design with a special edition.

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BMW i3 Service Inclusive

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Fancy a change of scenery to your usual meetings?

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The BMW 2002 Hommage

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BMW to preview i8 Convertible at the Consumer Electronics Show 2016

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New Competition Package for the BMW M3 and BMW M4.

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Introducing the new BMW M2 Coupe

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The new Dick Lovett Careers website is now live

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Chris Taylor

Head of Business

Andrew Barker

New Car Sales Manager

Chris Wardley

Retail Manager

Charlotte Podger

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent customer service

Service

Never received a detailed report before. Very happy

Service

Friendly, efficient and effective

Service

Car taken in for mot and check-up. Mot cost only about £30 and check-up revealed no advised problems.

Service

End of the day, I have the car hired home because the work can't be done on the day.

Service

All checks were carried out satisfactorily; the loan car was much appreciated; and Charlotte was very helpful & friendly

Service

Always helpful and kept informed

Service

Amazingly good. I have emailed separately about this. Picking the car up and delivering it back has moved it from good to excellent

Service

All done on time despite 2 unexpected manufacturer upgrades being required.

Service

Staff are very helpful. I am always disappointed with the loan cars that they issue.

Service

Very helpful people at Dick Lovett Hungerford.

Service

Thorough. Good communications. Found things I did not know were wrong. Lovely people. Smart building. Great coffee and biscuits. Nothing to fault.

Service

Very courteous and willing to assist.

Service

Friendly and professional.

Service

M O T and service completed but car has to go back for all day to sort out an issue with the self parking as it does not perform this manoeuvre and never has from new.

Service

Everything done without a problem.

Service

I was given a loan car and everything was as planned so I knew what was happening and what time I would get my car back

Service

I enjoyed exceptional service from Leon McKinlay, who really put himself out to work around my challenging calendar

Service

Because they deserve it, it isn't their fault these problems have arisen, they have dealt with them efficiently.

Service

All aspects of my vehicle servicing, and the interaction with the staff, were spot-on.

Service

I have in the past had to give less than complementary feedback on Dick Lovett Hungerford, however, my last couple of visits have been very satisfactory, a clear and tangible improvement in customer service in my opinion.

Service

Overall really pleased the problems with my car have been fixed, with the service advisor doing his best to ensure our final bill wasn't too horrendous!

Service

As above. I am a longstanding customer and treated helpfully and efficiently.

Service

The appointment took a little longer than I was expecting...and I would have expected to be asked what I wanted to do with the old wheel I was replacing.

Service

Excellent service

Service

Probably covered by my answer above.

Service

I bought an approved used car and the sales team were all exceptionally helpful in being able to accommodate my requirements to make the deal. There was a slight issue with the roof when I collected the car ( z4 ) but was rectified quickly

Service

Work was done efficiently and promptly

Service

.

Service

Excellent facilities while waiting, clear pricing, friendly staff. Reduced by 1 star as mix up while waiting for car to be released kept me there 40 mins longer than needed to be.

Service

I bought a service package for 5 years/50,000 miles which is very misleading as the service mileage intervals in fact means this is much less than 50,000 miles. I was then given conflicting prices for work to be done.

Service

Have always bought my vehicles from Dick Lovett Hungerford and will continue to do so

Service

1) great advice discussing requirements 2) all staff ffantastically engaging & helpful, reception staff,sales, service & parts team3) brilliant service making a desk & office available for me to work whilst work was being doneAwesome service

Service

The ease with which we were able to drive test vehicles was excellent. Through the purchase process, there were no questions that the Dick Lovett team ( Jacob and Andrew) could not answer. The speed with which they located vehicles was impressive.

Service

Very efficient from start to finish and service completed to time frame.

Service

A loan car was provided for me to use whilst the car was being serviced. My car was serviced and cleaned in an efficient manner. The staff were helpful and friendly

Service

You need to sort out how you wait for a service representative. Generally you stand around for someone to become available. It's like waiting to go through passport control!

Service

Every care was taken to help me with my purchase

Service

First rate

Service

Received car back as stated no fuss all round great experience.

Service

Always very friendly and and reliable.

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The service was very informative

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It's the reason I stay with BMW!

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The service advisor handled everything professionally but friendly way.

Service

Good service and friendly staff, flexible service slots

Service

Staff were friendly, polite and attentive.

Service

Always good.

Service

2 new rear tyres fitted. took longer then estimatechecked tyre pressures next day when cold. should be 36psiOne at 36 other at 41

Service

Fast service and took the time.

Service

Great customer service. Very professional staff.

Service

They did what was asked and delivered the car back on time - what more could you ask?

Service

No hassle and car was ready before time and fully valeted.

Service

No problems. Appointment available straightaway but booked for a few days later. (my regular dealership had delay of two months!). Courteous staff expecting me, service completed on time. Excellent facilities provided while waiting. All good.

Service

Great service nothing was a problem

Service

Car collected and returned to my house in very clean condition at times stated. 4 star rather than 5 star because the first time I used it the "reset tyre pressure " warning displayed, perhaps because of work on the dashboard.

Service

see above

Service

Our requests at Dick Lovett have always been carried out with the utmost care and attention

Service

Initially and on first contact, there was difficulty in booking an early diagnosis but it worked out well in the end.

Service

Prompt professional

Service

I WAS TREATED WITH GREAT COURTESY AND EFFICIENCY BY THE RECEPTIONIST AND STAFF. A VERY FRIENDLY COMPANY TO DO BUSINESS WITH!

Service

An appointment was made on a specific date for a named technician to complete and carry out a MOT re-test. On the day a different technician turned up to do the work. I was not consulted (very poor) and would have prefered to change the appointment.

Service

Great Service

Service

Reason for last visit was to investigate a noise. Only gave four stars because unfortunately the noise is back so will have to take further time to bring car back again.

Service

As above

Service

Fitted in at short notice.

Service

Very welcoming and service was carried out quickly & efficient.

Service

Having booked in the car online, I was not sure where to go on arrival. There is no signposting to suggest this is at Hungerford mini. On arrival at mini, the service assistant could not find the car on the system that I had logged in previously.

Service

Two way process really, be nice to them and they're generally nice to you. I've been there so often with little problems that we know each other quite well.

Service

The car was due to have a new tyre fitted, so I said I would wait. Thirty minutes later I was told the wrong tyre had been delivered by the suppliers. I was given a lift home, the next day the car was returned to me in the afternoon.

Service

The car went in having been recovered by BMW assistance. Lovett said that they could not find anything wrong with the car (they also did a service). Just a few hundred miles latter the car has had to be recovered, dead, again.

Service

Staff knowledgeable and efficient. Liked car wash service as an extra.Reasonable MOT price.

Service

Always helpful, efficient staff and all work is priced fairly, with any of my local competition.. This is why I drive to Hungerford.

Service

excellent dealership

Service

Been taking the car back to Hungerford since we bought it. Same as the previous 5 series.The staff know us and know what is important to us. Never fail to leave feeling totally satisfied with the outstanding service.

Service

I am completely happy with everything, Chris W and Tom were fantastic

Sales

Well looked after

Sales

Excellent customer service. Sales people not pushy at all.

Sales

I’d like to take the opportunity to give Tom special praise. He went above and beyon throughout, continuing to date and has been fantastic during the process. Thank you!

Sales

Tom at Hungorford was the best.

Sales

Good product knowledge. Helpful across sales & finance. Kept informed on production & delivery schedules. Very nice coffee.

Sales

Despite there being a miss communication it was handled sensitively and we had the outcome we expected

Sales

Good car, friendly staff that are not in your face all the time. Car was ready when requested and glad that I could literally just drive off.

Sales

the 'list price' of the car was about three hundred pounds over the £40000 road tax 'threshold'. I was unaware of this situation and it was not pointed out to me until after I had signed the finance agreement. An earlier 'heads up' would have helped!

Sales

As question 1 above. The delivery was within the timescale advised and completed efficiently

Sales

The ease of the process from start to finish was fantastic. The sales executive Stephen Radway knew my requirements and as such went to great lengths to find a car that suited me totally. He was extremely knowledgeable, professional and friendly.

Sales

I wasn't rushed at all & made to feel welcome by everyone.

Sales

Great exprience provided by the guys at Dick Lovett in Hungerford

Sales

our car was on time and the handover was brilliant

Sales

Nothing was too much bother. And they did all the paperwork for us.

Sales

Everything was easy

Sales

The salesman at Dick Lovett Hungerford was very helpful and patient with an undecided female not knowing exactly what she wanted!

Sales

Hungerford Dick Lovett has always been the best for myself

Sales

Friendly service , felt like a family run business which means they care

Sales

Polite responsive and understanding

Sales

The show room was well staffed, I was looked after and everyone I met was helpful. The show room had a profession yet relaxed atmosphere. It's a great balance to strike.

Sales

Again always a good experience

Sales

Attentive (but not over-attentive) service, knowledgeable and friendly. Very little for me to do in swapping from old car to new - All handled very efficiently by the team at Hungerford

Sales

Our salesman, Marc Kingh was extremely helpful and patient and nothing was too much trouble. He answered all our questions and at no time did we feel were wasting his time or that he didn't have time for us.

Sales

one week from coming in to look at my options to collection of my new car.very pleased with experience and Marc Kingh was extremely helpful

Sales

a very pleasant purchasing experience

Sales

Everything was quick and done properly

Sales

As repeat customers, we were in the capable hands of the sales rep who we benefitted from 3 years ago. Again, Mr Stephen Radway was unsurpassed in all aspects of sales representation and we are most grateful.

Sales

I took a long time deciding which car to buy & I was not put under any pressure at all but encouraged to make sure it was all perfect for me

Sales

Always treated with respect and courtesy

Sales

Paul Doel Hungerford did an excellent job

Sales

Very good service at dealership - worked to find car that was within parameters for me.