Loading...

ABOUT Dick Lovett Hungerford

About this dealership, what we look like and what we do

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW Upgrade Scheme.

Read

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

BMW i Memphis Design with a special edition.

Read

Fancy a change of scenery to your usual meetings?

Read

The BMW 2002 Hommage

Read

BMW to preview i8 Convertible at the Consumer Electronics Show 2016

Read

New Competition Package for the BMW M3 and BMW M4.

Read

Introducing the new BMW M2 Coupe

Read

The new Dick Lovett Careers website is now live

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Chris Taylor

Head of Business

Andy Wren

General Sales Manager

Andrew Barker

Sales Manager

Chris Wardley

Retail Manager

Jamie Williamson

Parts Manager

Charlotte Podger

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always very professional and excellent service

Service

The team was polite and helpful, even managed to fit me in although there wasn't a record of my booking. It was great that it didn't faze them and they saw me anyway.

Service

staff was very helpful and polite with customer service i recieved

Service

Absolutely nothing I can complain about

Service

Again I suggest you call

Service

Excellent customer interaction and repair expertly done in a timely manner.

Service

Great customer support and professional service.

Service

Work on car explained and detailed including video

Service

As not much difference in the last 2 categories

Service

Dick Lovett provides what I expect from a garage dealing with premium cars. See below

Service

Very good service- all work carried out as agreed - no problems at allStaff very friendly and professional

Service

Brilliant service and at such short notice

Service

Identified problem, gave options and fixed

Service

Work done on time, pleasant environment when using the additional facilities in the BMW showroom.

Service

Was quick and simple for me. Courtesy car was good and I was kept informed

Service

Professionalism, courtesy, keeping customer informed. They are excellent

Service

service done in time, with courtesy car so very convenient

Service

Fitted new part ASAP

Service

Always friendly and efficient service!

Service

Can't be faulted.

Service

Kept informed with progress of work carried out.Service managers and Technicians personable ..Nice approach.

Service

Friendly, efficient service.

Service

Staff very courteous and efficient. Car was in for MOT, came back washed and cleaned, very impressed

Service

Everything done on time , staff ran me through work done and any warnings of items that might crop up in near future.

Service

Service is always top notch - nothing further needed.

Service

Sales executive that sold me the car always makes sure service is done and done to suit my schedule.

Service

A very warm welcome from the team as soon as we entered the building the courteous manner in which all the staff treated us,remembering us from our last purchase was encouraging. Hungerford promotes a relaxing and conducive atmosphere throughout.

Service

Because I was completely satisfied

Service

Really!

Service

Had to return the following week because a part was not in stock on the day.

Service

No problems and comprehensive check

Service

From booking an appointment to getting the service done was excellent. But after the Engine oil change, I find the can is bit noisy. Not sure why. Requested to check the screen washer because of low pressure of water. Not corrected only fluid topped.

Service

As per first question

Service

Satisfactory dealings with the Hungerford garage.

Service

Speak to Chris Taylor

Service

really delightful team

Service

There was an ordering error on a part but they resolved it very well for me.

Service

The whole team were professional and thoughtful

Service

Always a smooth experience

Service

Very good service

Service

Didn’t keep in touch regRding the drop off of my car and eventually delivered my car to my house and posted the keys through the letterbox. This was not agreed as I had no way to get home or get in. I had to arrange family who don’t live locally to d

Service

Everything went to plan from collection and delivery of my vehicle

Service

They compleated every thing I requested

Service

Haven't has the video of my health check yet.

Service

The car had to go back a month after its last visit as the problem hadn’t been fully sorted.

Service

Good comminucation. Picked up vehicle from work location. Everything completed.

Service

Garage Forgot to reset the service indicator and had to return to get it corrected.

Service

I took my car in a few days before a service as i had a bad noise coming from the brakes and it was resolved immediately at no cost

Service

All was done efficiently and pleasantly.

Service

Easy to book and done on time.

Service

very good

Service

A quick and efficient service

Service

Whereas I have previously bought BMW’s from dick Lovett, this time I had a couple of faults with the car. One was settled very quickly but an issue with the navigation screen is still not sorted with no follow up. I’m somewhat dissatisfied at the mo.

Service

your staff did exactly what they were intended to do.

Service

Very carefully looked after, quick service, good quality service

Service

quickly diagnosed and fixed what was probably a difficult to find fault

Service

Have had previous BMW's and my wife has a MINI . Service is faultless

Service

All round good service

Service

very good,

Service

It was booked as a "while you wait" service. It was ready ahead of the expected time with no problems.

Service

When spending quite a lot of money on what is really a maintenance expenditure, not high on my wish list BUT BMW Hungerford make it as painless as possible.Always pleasant and efficient.

Service

Very well organised, friendly and good comms throughout

Service

I have been asked 1)My vent air fan making vibrations & noisey 2) I have a bmw F30 model have a new update released by bmw (software update available multimedia and Telephone systems to 3.5.4)But they didn’t do anything for my updates ??

Service

The staff are excellant and look after you

Service

See my comments above. I expect a very high standard from a BMW dealers especially from Dick Lovett in Hungerford

Service

The car was serviced and repaired all within the time stated

Service

As above

Service

Very pleasant and helpful staff

Service

No hassle, everything explained to an inch of its life. No hidden costs or bills.

Service

Work completed as promised with good communication re. time of completionCar washed and cleaned which was much appreciated

Service

Service location is a mini garage opposite the dealership. This isn’t obvious nor mentioned on the website.

Service

All aspects of the service were carried out as requested. I was kept informed of additional work required and authorisations were requested and dealt with.

Service

Courteous and efficient service with very pleasant and attentive staff.

Service

The computer system was not working on the day in question so the service adviser was unable to access the booking and quote.

Service

Always very efficient and professional, however it's so busy trying to park your car is a nightmare

Service

Routine service and MOT. Most of cost was covered by pre-purchased service plan. Work was completed on schedule and car was nicely valeted too.

Service

Problem was solved quickly and more cheaply than I was expecting.

Service

Normally offered a free car clean when my car is in for a service, this was not offered. My car was not cleaned

Service

The service was carried out as you would expect plus the recall work was done as well .

Service

prompt service, automated with sms and web

Service

Very helpful and pleasant salesman. No pushing at all for a sale. We had only gone in for MOT and service! but started looking at available options. Explained all the options clearly and left us to read through all the brochures etc.

Sales

Kept us informed at all times.

Sales

Superb service

Sales

Tom did everything expected

Sales

Nothing wow in the overall process, it was just a simple transaction which at points had frustrations over communications and transparency.

Sales

As above - great service throughout

Sales

Easy transaction couldn’t be better

Sales

The staff at Hungerford are efficient understanding and very helpful abd maintain a professional approach

Sales

Stephen Radway was very good

Sales

nothing adverse at all

Sales

Paul Doel has been very patient as I had a broken ankle and he was very understanding. The handover of the car, was excellent, he was soooo patientand took over 2 hours to talk me through everything.

Sales

Overall it was a good experience. The only thing that slightly let it down was the long wait each time we came in.

Sales

Great experience

Sales

My salesman was excellent. Did all he could within his pay grade but was human and knowledgeable and never pushy

Sales

Keen staff as well as friendly and not pushy with the products. That said I knew what I wanted. Kept me updated throughout the process with developments and where happy to help when I wanted to add to the spec after ordering.

Sales

High professionalism, very friendly and sound guidance on options

Sales

Great service, thank you

Sales

Known Chris for years (bought cars) and introduced to Jacob who was also excellent. Looked after me well.

Sales

The X3 is a perfect solution for my motoring needs and The BMW dealer is close by with helpful staff