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ABOUT Dick Lovett Hungerford

About this dealership, what we look like and what we do

Meet the team

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Chris Taylor

Head of Business

Andy Wren

General Sales Manager

Andrew Barker

Sales Manager

Chris Wardley

Retail Manager

Jamie Williamson

Parts Manager

Charlotte Podger

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No problems and a seamless experience.

Service

Helpful staff, including email appointment reminder. Work completed in time estimated. Recall items dealt with at the same time as the booked maintenance thus saving me a separate journey to the garage. Work completed to a high standard.

Service

friendly and no hassle. good opening hours

Service

Every thing explained and service contract worked well.Coudn't give completely satisfied because the standard the car was cleaned to was very poor.

Service

Friendly and efficient staff and sorted my issues

Service

We previously were committed customers of Cooper Reading. When Andrew Barker left to go to Dick Lovett, the service and 'speed of response' from Cooper collapsed! We followed Andrew to DL, and between him and Jacob McEwen, service has been 5 star.

Service

Was seen straight away

Service

As above

Service

Sadly the new bumper protector skin when fitted contained air pockets, which was disappointing. The dealer offered to make no charge for fitting but the work was far from 100% for the item I had paid for

Service

Long waiting times for service, poo valet service - annoying visible muddy water stains inside front speaker casing, no call back with valuation of my vehicle, good refreshments whilst waiting

Service

this one time there was a failure to wash and valet the car.

Service

See above, however somewhat ameliorated by compensation. It would appear that BMW was hesitant to commit to replace the parts requested by the service engineer.

Service

Car booked in for a service and MoT. Turn up at 08:15 and the garage was very busy and that they were not expecting me to wait. Car was dealt with at 11:30, returned unwashed, service warning set but it has come up again for a service in June.

Service

Always efficient, good humoured and polite staff

Service

Service done effectively.Slightly disorganised at the front desk

Service

Everything as it should be and at a reasonable price

Service

Fault rectified on first visit

Service

The fault was identified immediately and rectified as soon as was practically possible. Front brake discs etc. are quite expensive- but I felt I was being charged reasonably.

Service

Very helpful and efficient

Service

As always, I've been looked after extremely well. Leon did a great job making me feel welcome and Ollie kept me informed of the progress of the service throughout!

Service

The issue I had with the car was dealt with in a day and the service advisor I dealt with was very good

Service

Work done on my car excellent and very pleased. Courtesy car, dirty and lack of washer fluid.

Service

I was somewhat mislead buy an adviser, she clearly didn’t really understand how things work and insisted that I didn’t need an appointment which resulted in a waisted journey and a further weeks delay.

Service

The servicing was swift and efficient but expensive. (Car was only 18 months old and yet I had to spend c.£400 on a service). Where you let yourself down was when I telephoned to arrange the service, the lady on the phone was frosty and inflexible.

Service

Work carried on time abs thoroughly completed

Service

It took 3 visits to get my PDC failure resolved. Service people are very helpful. Parking is terrible

Service

Customer Service was good when I took it in for its end of warranty check/MOT/Service.

Service

With previous cars serviced at main dealers the car has always been valeted. Not on this occassion. Not that important but a nice touch.

Service

Service Department in my experience has always been first rate. Attentive, polite, keen and straightforward.

Service

Efficient, professional and friendly

Service

Good service and prompt and efficient, what more can you ask for

Service

Dick L:ovett in hungerford have always listened , and provided fantastic service.

Service

1) Issues with billing. Several phone calls needed to resolve..2) Just 3K miles after service, front tyres were below legal limit (1.5mm). They must have been close at time of service but this was not highlighted.3) Service indicator was not reset.

Service

Just frustrated that because my service was 1000 miles late , it’s now been highlighted on my service history , which could effect my warranty

Service

Booked me in at very short notice and solved my issue

Service

The above explains. I general all good but this was a let down.

Service

I have very inconsistent service, some things are dealt with very well. But others seem like the dealership just doesn't care or cant be bothered. Especially if the request is not the usual run of the mill stuff.

Service

Very professional service and comfortable surrounding sto work and relax while waiting for the car to be serviced.

Service

I explained above, very average

Service

Service to a high standard

Service

No desks in the service side!

Service

Prompt service. Efficient.

Service

Excellent service, hampered by the lack of space for parking and accessing vehicles

Service

The service experience was fine, no problems at all.

Service

The car has lost coolant but the garage was unable to find the source of the leak

Service

Fitted us in at last minute due to car having snapped a spring.

Service

Went the extra mile to ensure I was completely happy

Service

The service took longer than expected, one of the new tyres failed on leaving suggesting it had not been fully tested, and a required part was not available, so just fairly satisfied.

Service

Great team great service

Service

Always a pleasure dealing with the staff at all levels, car always looked after and staff always respectful and considerate towards my requirements

Service

Nothing to fault.

Service

John Walsh was very helpful.

Service

Could not fault the service provided.

Service

Staff were very efficient and made sure that the car service and problem with the boot was sorted in an efficient time and manner

Service

Efficient & friendly as usual

Service

Happy with service

Service

Great service from start to finish, well done ????

Service

quick, courteous and pleasant service

Service

The service advisor was polite honest and communicated to me to keep me up to date with progress. Was very competitive with the tyre price after I'd shopped around.

Service

They did everything required aspromised and quickly.

Service

job well done

Service

Problem was solved and I could do some work and have a coffee in your quiet waiting area. Perfect!

Service

They keep you informed during the day.

Service

all great

Service

The service aspect of the work was great, but my car wasn’t washed as promised and I found paintwork damage on collection. I emailed the dealership and got no response.

Service

I dropped in with my car regarding a bubble on a tire and was told that it could be changed that day I asked for it to be ready by 4 after dropping off at 12.30, I had to wait until nearly 4.30 for it to be ready

Service

Excellent all round. Would and should have got 5 stars if the MOT document was mess-up a bit where I asked for MOT not to have anything stapled to it, including the emissions test paper. This was agreed at book-in but then forgotten!

Service

Very attentive staff always well looked after and nothing seems too much trouble

Service

Prompt and polite

Service

It’s the people that make all the difference - I felt on this visit that Charlotte went out of her way to ensure we were happy with the outcome.

Service

The whole team at BMW Hungerford are the best you will ever encounter, they can never do enough for you, efficient, courteous and professional. always with a smile and good cheer.

Service

I always deal with Dick Lovett Hungerford and in particular Paul Doel, who is always aware of my particular requirements such as Protect X etc.

Sales

Not enough petrol in the car to get me home. Overall experience very good but slightly tainted by having to drive out of the showroom, straight into a petrol station. Must be enough margin in a 6 Series to warrant a tank of petrol? v good otherwise.

Sales

Good personal service. Helpfulness of all staff. Cleanliness of premises.

Sales

Tom Doyle was simply superb in his level of customer care.

Sales

Very good advise and prompt response